| State: | New Jersey |
|---|---|
| Address: | 385 Prospect Ave # 300, Hackensack, NJ 07601, USA |
| Postal code: | 07601 |
| Phone: | (201) 342-5191 |
| Website: | https://hackensackeye.com/ |
| Monday: | 8:30 AM – 5:00 PM |
|---|---|
| Tuesday: | 8:30 AM – 5:00 PM |
| Wednesday: | 8:30 AM – 5:00 PM |
| Thursday: | 8:30 AM – 5:00 PM |
| Friday: | 8:30 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
This facility is great! Everyone is friendly and helpful. It’s very clean and there are lots of exam rooms. All the doctors are very thorough during your visit and explain things very well. The medical assistants are awesome as well. I found out I had cataracts and Dr Kramer and Dr Phillips were so helpful and caring from start to finish and just great during the entire process. I can’t believe how well I can see now! It’s amazing everything is so bright and clear. I definitely recommend going here for all your eye care needs.
I had a YAG laser treatment in August 2025 with Dr, Kramer. Came in today Sept. 24 for a follow up expecting to see same physician a Dr. Phillips OD was seen instead. I questioned the front desk staff about this, she said Dr. Kramer is not there today. Really???? This front desk staff took it upon herself to schedule my appointment with another Doctor. I assumed I was seeing an opthalmologist not an optometrist for a post op YAG laser. Not until I got home that I noticed the appt. scheduler gave me an appointment card with Dr. Phillips name on it. I called the office about my complaint. I explained that I had a YAG laser treatment, I need a Thorough eye exam, she re scheduled me for Set. 26, 2025 to see Dr. Kramer, she said there was a " system error", when I asked why wasn"t I informed of the scheduling error, as I was talking to her about the issue she continued to over talk me instead of listening to my concern. When I asked her for her name she threatened to disconnect the call which she promptly did.
Dr. Kramer is an excellent eye surgeon. I recommend him to any one at any time. This front desk person needs to go. She's rude and nasty. The scheduler needs to know that laser treatment follow up belongs to the opthalmologist. I wasn't there to get my eyes checked for corrective eye glasses.
Also, when I first walked in for my appointment a woman sat in the chair moaning, her head down , her hand over her right eye. No one in that office came to her until I approached the lady , she said she was experiencing eye pain.