25 Maple

I’ve been living in this building since 2022 and one of the first movers since it opened. Since being here, I’ve experienced a multitude of issues. There was garbage build up in the parking lots, and convector rooms. The carpets are dirty and at times smell of animal urine. The parking lot floors are dirty and there are times where the same garbage is on the floor for days. Multiple issues with the AC and Heat convectors. People smoke, hallways reek of cigarettes and marijuana, when the policy states no smoking, I’ve mentioned that there are suppose to be no smoking signs up throughout the building and on floors, there are very few. I have my terrace furniture outside and have found cigarette buds, marijuana buds, gum, dog toys, and one time my furniture was burnt because of a thrown cigarette. I brought this issue up to management and was told sorry and no accommodations can or were able to be made. I’ve seen managers come and go many times. Residents and employees talk amongst eachother and many have expressed their own issues and are not happy with the service as a resident and as an employee. They have reserved parking spots with EV charging stations and some don’t work and I was asked if I can accommodate the resident who was given a reserved EV broken charger parking spot.
Prior to this review, I had a review with pictures up and was begged to take it down with an agreement of a small raise to my rent. I removed it believing that change would be made.

There are and were some good workers that are and were great here.
We had those who worked in concierge who are no longer here and maintenance who has been very helpful with the convectors.

High rent, small space, minimal accommodations.

Update …….

I’ve lived in this building since it first opened and have always paid my rent on time while following all the rules. Unfortunately, management continues to fail in maintaining basic cleanliness and sanitation.

Recently, I had to clean up feces right in front of my own door because it was never addressed by staff. Even after reporting it, I left and returned the next day to find it still there. This is completely unacceptable and unsanitary.

Despite years of management changes, nothing has improved—just repeated apologies with no real action. Tenants deserve a clean, safe, and properly maintained environment, and this building is not meeting that standard.

Where do I begin. When I first moved here I was told they were updating concierge hours because this building no one is here at night. They did but they now leave 930 pm on a good day. Even when some are here they aren’t even at the desk.
2) I can hear my neighbor at 2 am stomping and it’s been a constant issue that hasn’t resolved even upon speaking to management.
3) PARKING I PAY 160 for parking. If I get into the garage after 11pm for some reason there’s no parking spots I brought it up to management because obviously something isn’t adding up and their new manager who is rude by the way had the nerve to write me back a snarky response. You all need to evaluate the parking spots because half of them are so tiny I don’t even expect a car to fit in there so stop selling parking passes there’s no space.
4) I have a family illness and management thought they were being smart by trying to play me with their lease term end agreement. Honestly I just want out of here management is crap don’t bother moving here. David is a joke.
5) honestly there’s no amenities here like that gym closes at 11 there’s barely ever wipes to clean the equipment
6) whenever I go away there’s always mold the accumulates in shower? I’m going to be testing this apartment for mold because it just doesn’t make sense if this is not an old building.
7) rent is like 2500 you can find somewhere better

Just don’t bother I regret signing a 2 year lease I am ready to just end my lease counting down the days. Good luck on your apartment searches

The biggest flaw with this building is hearing your neighbors above you. I was told by Pam lease manager the apartments were soundproof but the ceiling spacing doesn't do justice. Its annoying to hear your neighbor walking around their apartment late at night or early morning before the sun rises.

Update I had cancelled my lease & moved out, I couldn't deal with the noise from the neighbor above me. In the process my Verizon FiOS cost me $700. When I moved in Day 1 of building open to the tenants, I had FiOS installed. The problem was the ethernet port wasn't compatible with Verizon and it was only accessible in the kitchen. The tech drilled a hole in the kitchen cabinet to ensure I have it set up with my own modem in the living room. 3 yrs later to found out from a different Verizon Technician the building is not wired properly. If he had installed it he would of gave me a wireless router in the kitchen. Verizon does damage claim, it best to let management know so they can assist with the claim.

A Truly Caring Community at 25 Maple

Initially, I had a hard time getting in touch with the leasing team at 25 Maple, which I later realized was due to a system issue. I even left a negative review out of frustration. But after moving in recently, my experience has completely turned around—and I genuinely feel compelled to share how great it’s been.

From day one, the staff has been exceptional. Tristen, at the front desk, is incredibly friendly—he somehow remembers everyone’s name, which says a lot about the community here. David, the property manager, went out of his way to accommodate me. I needed to move in on a Sunday (which normally isn’t allowed), and despite having personal commitments, he stayed over an hour late on a Friday evening to help me sign the lease, set up utilities with Con Edison, and walk me through every step of the process.

When I moved in, my refrigerator wasn’t working. The moment I reported it, there were no delays or red tape—they simply replaced it with a brand-new one. Every other small maintenance issue I raised was handled promptly and professionally by the maintenance team.

What really stood out to me is how genuine and approachable everyone is. Unlike other high-rises in New Rochelle where I found the customer service lacking, the team at 25 Maple made me feel welcome right away. Tristen even followed up on my initial review—he called just to check in and make sure everything was okay. That level of care is rare.

I’m confident I made the right decision choosing 25 Maple. The staff here are more than just employees—they feel like friends already. Looking forward to a great year ahead!

I have lived here for the past two years. The building is clean and quiet. The apartment is quiet but too small for its price, and the AC units are very loud and don’t stand cold weather. The management is very uncooperative and less professional. They ignored my paper requests and charged me for a fake failed check after I moved out.
I rate it three stars because the receptionist team and maintenance are good. Otherwise, I would rate it with two stars.