Hometown Pizza Of Prospect

We have been going here for 19 years. We absolutely love their food be it pizza or dinners. However, lately our take out orders have not been up to par as they have been. One of the times they totally messed up one of our wraps, I called the next day & they credited me for it which was awesome customer service at its best! Last week we ordered just a cheese pizza for delivery, an hour later I called to see if it was coming & they said there was some mistake & they were going to remake it & bring it. So they did, but it took a total of an hour and a half to get one cheese pizza. This weekend we ordered our regular order & my Philly cheese was sub par. I will not fb slam them because that’s not professional, but to spend $35 plus a tip for the driver, it’s $45 spent for food that I didn’t enjoy & won’t eat the leftovers. I don’t know if there’s been a turnover in cooks, but the wraps & food - not pizza, has declined. I don’t like spending money that I don’t get any use out of. Plus, may I add, the kids they have answering the phone, some, not all, are rude, short & not very nice, which is disheartening. I just wanted to do this review so the owners & management can see this as constructive criticism to correct the issues & rectify the problems. How else would you know if the people don’t tell you. You can’t correct what you don’t know.

Gone here many times with no problems. I remember when they started at the old location in 93. So my complaint is seriously are you charging for little cups of grated cheeses and pepper??? These are always free with the pizza especially a large in every other pizza place in the country. Also crust more than 2 inches thick? Who was flippin pies tonight? Smh never came like that before. If you have to skimp on cheese and sauce and start charging a dollar for a grated cheese and crushed red pepper which comes free with the pizza everywhere else and something's wrong have to cross this one off my list they ruined a good thing never going back here again. If you're going to cut corners and do it another areas not on your product and charging for grade it and crushed red pepper I could probably go into 10 or 12 places where they give you that when you buy the pizza. Unbelievable 😕 something's off here. Totally ruined a good pie and night out. ⭐⭐⭐ And lucky they got three. Check the pics $5 per topping too😧😧😧 at that price you should never have to charge a dollar for cheese and pepper. Smh absurd

The restaurant is clean. The service is great. The food came out in a timely manner. Everything came out hot. I usually come here and get the pasta dish. This time I was craving a good steak. It was a special on the menu the night I was there. It came out perfectly. The calamari was a little chewy. The mozzarella appetizer was on point. The sauce recipe is amazing here. It never disappoints.