Chinatown Express

Great food. Always on time and great portion sizes

I've been a regular customer for well over 2 years & I had problems with my last 2 orders that I can't let slide.

When I placed my next to last order by phone, I was told the price would be $47.93. When I picked up the order, I was charged $48.99.

As soon as I got home, I called Chinatown Express & asked why I was charged an extra $1.06. Their response was "scallops more expensive".

Note: I ordered Scallop Mei Fun (an off-menu item). My receipt shows I was charged $11.25 for House Special Mei Fun (already their most expensive Mei Fun option) plus $1 "C:Scallop".

My primary objection isn't simply that I was charged extra. I strongly believe that if they promise a customer a certain price, then they should stick to it.

On my next & last order, I was told by phone that my price would be $42.97. When I picked up the order, I was charged $41.90.

When I got home & looked at my receipt, each item's price matched what's listed on their menu & there were no credits of any kind.

They did NOT charge me $1.07 less. Instead, they tried fooling me because of what happened last time. Implicitly calling your customer stupid is something you never want to do to any customer, regular or not.

If they really wanted to take action to satisfy a regular customer, they should have taken $1 off my next order (& also explicitly point it out (nothing was said about price differences when I picked up my order)). If they didn't want to take action, they should have simply told me an accurate price.

What's very sad is that I am not complaining food quality, service, etc. Except for what I described above, I've been relatively satisfied with Chinatown Express in general (which is why you see 2 stars vs. 1).

They didn't use too much business common sense during my last 2 orders.

I wasn't too happy about what happened on my next to last order, but I was willing to let it slide. After what happened my last order, they're probably going to lose a regular customer.

To also help illustrate that they lacked business common sense on my last 2 orders, consider the following numbers.
From 10/19/22 to 3/13/25 (877 days), I placed 58 orders (slightly less than 1 order every 2 weeks), spending $2,312.68.

I have been happy getting takeout and I unfortunately for them have a few requests regarding my meal and nothing crazy at all. And I state up front if it costs me Xtra let me know. They have always prepared to my satisfaction and I am not sure if it is the owner who I see. Next time I will ask, but the gentleman there is awesome. I highly recommend visiting

I had the best ever hot and sour soup from here! I’ve had this soup from many different Chinese restaurants before and this restaurant has the best I’ve eaten so far. Love the flavor and the beautiful pieces of mushrooms, it’s amazing! Definitely recommend. The chicken lo mein was very delicious too. Overall I really liked my food and I’m excited to enjoy the hot and sour soup again.