Cuddebackville Service Center, Inc.

Love john and Renee, John is very honest about what needs to be done right away and what you can wait on. Dave is a great bodywork guy. Would reccomend 1000 percent

These guys there are busier than hell all the time for a reason. Very competent, friendly service from people in the business for a very long time. We brought our Subaru in for tires and got 4 new tires, a new ball joint (free because it was under warranty according to them) and they fixed my engine compartment lid. I would never go anywhere else. Very fair prices.

As much as I wish I could give this place a 5 star rating, to support a local shop, I can’t. Came for an alignment for my car. The results on the alignment sheets weren’t all green, so I came back the next day to follow up on this and clarify this. I thought maybe there are certain reasons why the results are as they are. All I was seeking is a professional and responsible explanation of the results.

A bit older guy, that could be an owner, seeming to be the one answering the phone and welcoming customers, immediately weren’t happy by the very fact I was asking about the alignment sheet. I came up respectfully asking about things I need clarification about, and told about it. He immediately threw at me “Yeah, I could tell you aren’t an alignment guy”. When he started to try to explain the alignment sheet to me, I realized he himself doesn’t know how to read it. “Are you questioning the alignment?”, he asked with the offended tone. When trying to explain the alignment sheet to me, he himself didn’t even know where the “before” and where the “after” results are - he actually pointed at them in an opposite way. He pointed at the right front camber, that’s -0.6 red, and showed through the caster and toe, and said that “they started from Camber that was red, and went down to the green Toe, so in the end it’s all green”, even though these are the 3 different places on the wheel, 3 different measurements. I just felt like he tried to give me some lousy made-up explanation just to get rid of me, and his overall attitude was rude and unfriendly. So, not only he didn’t know how to read the sheet, and instead of calling somebody knowledgeable immediately, he tried to explain something he doesn’t have much clue about himself. So, a professional with supposed large experience in the field could not clearly and properly decipher such a basic thing as an alignment sheet - it was immediately concerning to me. How can I trust anything this person says further, or in the future, regarding other matters, if I ever come with some other issue on my car?

In addition, the receptionist claimed that the rear toe can’t be adjusted on my car, whereas upon my research I found that there is an eccentric bolt with a lock washer on the same side, that is easy to adjust, for my model of the car. So, the rear could be adjusted. As to why it wasn’t, maybe there was a legitimate explanation, maybe the bolt on my car is rusty or something - but I wasn’t let known about that. One thing to say is “it can be adjusted but your bolt is rusty so it’s not worth the risk trying to adjust it”, and just simply throwing “it can’t be adjusted on your car”. So in the end I left wondering what my exact situation was. I felt like I was treated quite lousy as for the information I was given by them.

A younger guy came by and calmly and respectfully explained to me the possible reasons of the results of the alignment. I could tell he knows what he talks about and knows how to read the sheet. Most importantly, he was respectful and reasonable, and I appreciated that.

This place charges higher than average for the alignment in my area, and I came to them because they’re closer to my home, and I was ready to pay a bit more to support a local shop and save some time for myself as well. But given such a rude and unfriendly attitude I received by asking legitimate questions I have a right to ask, in a friendly and polite manner, I don’t know if I could ever be back. There are places like Ulee’s Truck Repair and Tom’s Automotive in Port Jervis that have always been professional, reasonable and friendly, answer any questions politely and fully, and always professionally clarify everything.

I wish this place can learn to respect the paying customers, and at least take time and patience to explain the quesitons the customers might have.

Edit:
I noticed that to drive straight I still have to hold the steering wheel a tad to the right, after the alignment was made here.

I just wanted to thank Jesse and John for getting my baby back on the road. Unexpected transmission failure and headache dealing with the dealer. .. My experience with this business has been nothing but pleasant, and I am ecstatic to have my car back. Fair pricing and updated throughout the repair. Without hesitation, I will gladly return for any unexpected car issues and maintenance knowing my car is in good, honest hands. THANK YOU CUDDEBACKVILLE SERVICE CENTER !!!

We are from out of town. In July we had a motorcycle crash into our car at Hawks Nest and it was towed here. Our insurance totaled the car. The employees of this service center were extremely knowledgable and helpful.