| State: | New York |
|---|---|
| Address: | 152 The Arches Cir, Deer Park, NY 11729, USA |
| Postal code: | 11729 |
| Phone: | (631) 865-0798 |
| Website: | https://www.finishline.com/?utm_source=googlemybusiness&utm_medium=organic |
| Monday: | 10:00 AM – 9:00 PM |
|---|---|
| Tuesday: | 10:00 AM – 9:00 PM |
| Wednesday: | 10:00 AM – 9:00 PM |
| Thursday: | 10:00 AM – 9:00 PM |
| Friday: | 10:00 AM – 9:00 PM |
| Saturday: | 10:00 AM – 9:00 PM |
| Sunday: | 11:00 AM – 7:00 PM |
I want to give a huge shout out to the store manager, Eddie!! He made a horrible experience Into a great one. I had made an online order in November for two pairs of shoes and the day before Thanksgiving I got my delivery and in my delivery Was only one pair of shoes, which was neither of the pair of shoes that I had ordered. I had called customer service six separate times over the next two weeks and nobody helped me or even cared even when I had sent pictures of the wrong pair of shoes that they had Sent me. I decided to drive 45 minutes to the store after being completely frustrated and Eddie called customer service. After him speaking with customer service, I was still disappointed to hear that they didn’t even have any of one of the pair of shoes that I ordered, and then they claimed that they refunded me which they didn’t. They then told him that they were going to send me the other pair of shoes. I walked out of that store in tears because I expected to have the correct pair of shoes since it was a gift. When I got to my car, I had an email that said that they were actually doing a refund and not sending me the shoes so I had called the store and spoke to Eddie again and he took 30 minutes of his time and called customer service for me. After speaking with them, he finally was able to find a store that had both pairs of shoes that I had originally ordered and he is going to get them to send them to me, which was the best news ever! Thank you, Eddie, for allowing me to wipe away my tears and be able to give the gifts that I expected to give! You are the best!!!
I want to take the time to give a review on Stephanie. She took care of an online order issue I had and went above and beyond when it did not even have to do with her store directly. She guided me in the right direction and was very kind and knowledgeable. Don’t hesitate to ask for her help. Would highly recommend her.