Sweet Temptation Desserts

This weekend I had such a wonderful time with my family that came from Puerto Rico I stopped by this bakery once again to make a last minute order and Jennifer went out her way to make it special for my family that came from Puerto Rico I needed a cake for 20 people and she went out her way to get the cake done for me and my family enjoyed it so much everyone was very pleased with the cake it was so delicious

Neighborhood bakery offering a selection of cakes and pastries, but the customer service is significantly lacking. This bakery came highly recommended, but this will be my first and last time working with them due to their customer service. It is unclear who exactly is in charge here. I placed my order with Luis, who said I should call and confirm with Jennifer (she’s very hard to reach and will blame you if you cannot get in contact with her). I called Jennifer’s number the next day to make sure my order is officially placed with my specifications, making one tweak to the order I placed with Luis (which wasn’t confirmed yet anyway), regarding cupcake filling. Jennifer was unavailable, but Jessica, her cousin who also runs the business (or doesn’t— who knows because it’s a mystery who runs the place), took down and confirmed my order. The day I picked up my order, I found out that it had been done wrong (apparently Luis did take down my order the first time even though it was presented as unconfirmed to me). The error with the filling was frustrating, but I would not have written this review were it not for the shocking and appalling response by Jennifer, who was only reachable in the end when Luis called her from the bakery himself once the damage had already been done. When I politely tried to explain the error that the bakery made, I was surprised to be met with a rude, interrupting, hostile, and unapologetic “manager”. I was hoping to be told: (1) I’m sorry there was a miscommunication, and (2) here is what we can do. [It’s worth mentioning that if they were confused about my order, someone could have called me to clarify.] Instead, I was met with: (1) You never spoke to me (because she was unreachable, and in any event, I wasn’t aware that speaking with the manager is the only way to confirm my order rather than speaking with a competent member of her staff); (2) We made the order according to your original specifications, ignoring the fact that I made a slight change regarding the cupcake filling with the staff member who confirmed my order; (3) I don’t know what you want me to do. If Jennifer was my only experience here, this would have been a 1 star review. Luis’s kinder demeanor helped the situation a bit. I still paid full price for the order and was not compensated in any way for their mistake, hence why I will not be going back.

Best bakery in town the owner is very kind and bakes with his heart his daughter is a wonderful and very kind person they really go out there ways to please you and make sure you're happy.. this is a family bakery one of a kind you'll ever try if your ever in town or nearby you should try this place you won't regret it

It's a great place! The man is so helpful and kind. He did a dessert for me in only 30 minutes bc I was looking for some specific dessert! I loved this place!

What a hidden gem in Great Neck, NY! Their muffins were so good like the way grandma used to make them. They were light and fluffy and so flavourful. We also enjoyed their crowd favourite raspberry tarts and cookies. My fave was the apple muffin ..definitely a must try!