| State: | Connecticut |
|---|---|
| Address: | 628 Lakewood Rd, Waterbury, CT 06704, USA |
| Postal code: | 06704 |
| Phone: | (475) 235-2822 |
| Website: | http://jerrysautocarecenter.com/ |
| Monday: | 9:00 AM – 5:00 PM |
|---|---|
| Tuesday: | 9:00 AM – 5:00 PM |
| Wednesday: | 9:00 AM – 5:00 PM |
| Thursday: | 9:00 AM – 5:00 PM |
| Friday: | 9:00 AM – 5:00 PM |
| Saturday: | 9:00 AM – 5:00 PM |
| Sunday: | Closed |
I can’t say enough good things about this business. My wife and I developed car trouble while en route for vacation in Canada. We had to pull off the interstate at 4pm on a Friday afternoon. Three shops refused to even allow us to come by to at least investigate what was going on. Jerry not only welcomed us to stop in, but stayed open and spent nearly 4 hours past closing time (on a Friday!) to get us fixed and back on the road. His price was very fair considering all the work that was required. We are sincerely grateful for his willingness to go above and beyond to help us out. Great, competent, and fair service.
Went to get an oil change today and had a great first experience! Everyone was very kind and it was very quick, in and out. I had my toddler son with me and he loved all the cars in the waiting room so he was very Entertained! Will definitely be back
i was happy w my initial service back in December/november 2024, but i called yesterday to see about getting a second opinion for my car after another mechanic told me my engine was shot, and the experience I had w the man on the phone wasn’t too good. it seemed like he took my concerns as me saying he messed something up w my car (“all i did was the oil change I didn’t touch the engine”) and kept trying to speak over me, so i had to interrupt & say “that’s not what im saying. I just need a second opinion.” And he was like oh okay okay. so we scheduled something for 9 the next day.
after work, i meant to call the other mechanic to request a ride back and accidentally tapped Jerry’s number instead - I didn’t hear that he said “Jerry’s” and I was asking for a ride which confused him. after realizing I called the wrong number, I profusely apologized and he just hung up on me. I get I made a mistake but like…im human. And you shouldn’t treat people like that. A simple “no worries, have a good day,” could go a long way w someone.
I won’t be bringing my car in this morning, will take it somewhere else. Again, I appreciate the work he did on my car towards the end of last year, but this small experience left me feeling disrespected. Just wanted to bring the importance of kindness to your attention because you never know what kinda days people are having.
Jerry's Auto Care took great care of my car. Jerry made me feel like my car was his, I love that . Great service start to finish. Thanks again Jerry's Auto Care. Highly recommend!