A & L Auto Body

It's frustrating to see someone who has clearly neglected their vehicle blame the tow company after getting it impounded by the police. It's even more disheartening when they turn to their parents for help instead of taking responsibility for their actions. In my experience, this tow company is one of the best in the state, not just the city. They have gone above and beyond to assist me on numerous occasions, and I believe they deserve appreciation for their excellent service.

I waited to review and I’m glad I did as at first my experience with this place was horrible. My car had gotten towed here unexpectedly and on a Sunday from parking issues. I called more than once (really only twice myself) trying to get it out as i’m sure almost everyone can attest, when you don’t have your car, you freak out a bit. When calling the person answering, who I believe may be the owner, was unbelievably rude. In the past as a young female I’ve had issues being taken advantage of/not treated the same when it comes to autobody/mechanics unfortunately. I can understand wanting to enjoy your day off but if you sign yourself up to be the person the phone calls that come in default to, be a little nicer. Especially if the towing part of your business is still out there working/towing cars, you knew all the information on my car as if you were right in the office for the beginning of the call so the assumption would be it’s open. People in my situation who have never heard of your business and look it up would NEVER know that it isn’t especially with hours online saying open 24 hours. It’s already an inconvenience that this all happened on the day you’re not open but I had asked if there was a late night as hours 9-4 do not work for ANYONE working the typical 9-5 like I do and I got the snarkiest “No.” you can imagine, as if this has never been heard of before. Have an answering machine/message system that states all time information including NO late nights if having to pick up the phone is such an issue. My amazing father had called for me as well and also had attitude issues so I guess at least it wasn’t just me. My father also took time out of his day for me to help get my car out as like I said it was pretty much impossible for me with my work schedule. Luckily, he said the person opening the business was fine but it also didn’t sound like the person from the call. Overall, don’t expect nice/good customer service on a Sunday, you won’t see your car until Monday, if you can make it. Also would like to share the one good thing, they do not charge the holding fees for the Sundays.

Went to a few places to get an estimate and this place was a few hundred dollars cheaper than the next body shop. They not only finished it faster than other places promised me (3 days) but the job was done incredibly well. My entire front was banged up after a few fender benders and they made my WRX look like new...I could not recommend the team here enough!

I never write a review on google but I feel like I needed to because of how amazing of a job they did on my car. Hands down the best auto body shop in NJ, come see Alberto he is very knowledgeable with cars and got my car back on time. Communication was great with daily updates, I wouldn’t hesitate doing business with them again!

I have been taking my car to Continental Cars for years. Was surprised to find out it is under new ownership / name now. Alberto was just as friendly, honest, and accommodating as the previous owners. He really took care of an issue I had with my car, and fixed it quickly. The issue took didn't take him long, so he refused to charge me for it! What a class act. Nobody does that sort of thing anymore. He has earned my business for life - will continue to bring my cars here despite the fact that I live 40 minutes away. Alberto - thank you so much for today. Really appreciate it!!