Best Buy

I came in today with my grandson to get a keyboard for his gaming 206.00 register like waaaat😳when I tell you check out guy didn’t get his name was so professional and patience told us good one lower cost excellent didn’t get his name thanks❤️Razer Huntsman mini 60% Optic

I had a small concern with a product I had bought for pick-up, only a manager was able to help me with the inquiry. We got the pleasure of speaking to the manager Towan and I would come back to this location just because he's there. He understood/cared of my concern regardless of how small it may be to most people. He was so personable, all around great person. If you ever need to speak to a manager, It's a blessing to speak to Towan.

I had a great experience at Best Buy today! The staff were friendly and attentive, which made my visit effortless and pleasant. I bought a mobile battery charger for a very reasonable $21, and I was impressed by the wide selection available. The product I picked was affordable and of excellent quality. The checkout was fast, and the team kindly answered all my questions about the charger’s features. Overall, I’m very happy with my purchase and the outstanding customer service. I highly recommend Best Buy for reliable tech products and helpful staff!

On 06/26/2025, after discussing cellphones with Verizon and a call in to Geek Squad about my broken computer, I was informed the Valley Stream store was within my area. So, I walked in with my teenage daughter to physically check out the cellphones discussed and explore current PC and laptop models to figure out what might be a good fit for purchase. I had 99 questions and let the.young man know my user needs and the needs of my household. I didn't get his name, and now I wish I would have because I'd like the store to know how outstanding he was. He was very patient and super attentive to each question I asked him. There was a gal that helped me with some of the All in One models at the back wall before I transitioned over to the Apple computer area. He was professional and very knowledgeable answering questions I had about each item we discussed. He didn't make me feel stupid with my questions that I was comfortable to ask him about the gaming devices as well. The conversation was lengthy yet he never made me feel stupid at any point because he mentioned current operating systems and user software manufacturer installed that I hadn't heard of yet. At some point of the conversation I noticed an older female employee who mounted a stair platform and simply stood there for a while. I felt her eyes down on us so I looked up curiously, and I don't know why, but she stood there vigilant. It was noticeable for not only me by my 13 year old daughter also took notice. The stair ramp led up to the ceiling, not to a shelf. It was kinda obvious we were being monitored and she was trying to play it off. Someone should look into the stores surveillance and ask her why she was watching us. I've never stolen from stores and I never will. Something about me asking questions made her feel the need to supervise on a stair as I tried to get product information because I'm not such a savvy tech user anymore like I once was while younger. I needed something user friendly and durable. I specifically told the sales man I have a teenage son that breaks things because he's on the spectrum. While the male member made me feel comfortable to ask questions and look into various options, she made me feel uncomfortable because she was monitoring me because I looked at and explored some of the devices. I took photos of the models and their specs because I'm undecided. I know when I return, I'd like the young man to be the one who processes my computer to get credit for it and game purchases because he took the most time with me.

Whomever the middle aged female employee was the mounted the stair tool to watch us should be addressed about profiling people. Whatever assumptions she had were completely false. This time she got it totally wrong. Nothing about me, my clothes, or my behavior hollered thief. The only thing I took from the store when leaving were the photos of the products with their corresponding specs to ponder over for when I make my return to actually make the purchase.

I'm the middle aged lady with the beige hat, cheetah print top, and long black maxi skirt that left the store just before 7pm. I don't remember what time my daughter and I arrived. Please pull the surveillance footage to see us as we explored the technology. Ask her why she profiled me for pulling a sales associate to show me things, answering questions, and for trying to find out about the current products in the market. Yes I touched the devices and clicked buttons and tapped screens to interact with the user interface. That's why they are on display. It is for me to get familiar with them.

My 5 star rating is because of the first female worker to help me at the back wall with the Dell and HP pcs and for the young man who helped me over by the Apple pcs.