| State: | New Jersey |
|---|---|
| Address: | 4 Emerson Ln, Secaucus, NJ 07094, USA |
| Postal code: | 07094 |
| Phone: | (201) 809-1730 |
| Website: | http://rosebrand.com/ |
| Monday: | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday: | 8:00 AM – 5:00 PM |
| Wednesday: | 8:00 AM – 5:00 PM |
| Thursday: | 8:00 AM – 5:00 PM |
| Friday: | 8:00 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
HANDS UP TO MY SALESPERSON STELLA GOMEZ! FOR ALWAYS GIVING ME HER BEST SELF + EXCEPTIONAL CUSTOMER SERVICE. GOES OUT OF HER WAY TO HELP YOU IN ANY MEANS. SHE CARES SO MUCH SHE IS GREAT WITH PROVIDING YOU ANY INFORMATION YOU ARE REQUESTING. HIGHLY HIGHLY RECOMMEND HER. ROSE BRAND YOU ARE LUCKY TO HAVE HER.
After paying over $9000.00 they sent me an additional bill after I had received and installed the drapes, “because the shipping was more than we anticipated.” I’m sorry, that seems like a YOU problem not a me problem. Why do I have to pay for your miscalculation?
Customer service there is sorely lacking. It's very difficult to get somebody to give you help. Don't even ask for getting help loading your van your pretty much pointed to the item and you're supposed to load it in there yourself. They're more concerned about getting to lunch on time. If you're planning to use that location prepare to be there a really long time.
Edit to my review. So I dropped off again at this same location and guess what same horrible service. I had to lug 2 heavy boxes up to the counter instead of advising me to back my van up to the loading dock. Plus I had an additional wait at the counter as the counter person just disappeared. As for this I dropped my rating to one star. And to the owner please don't ask for my phone number as all of your clients should get better service without speaking to you directly. Also if your looking to speak to me I'm probably still at the front counter.
Great place for large fabrics and theatre equipment. Location stopped the last star, but it is not too bad an issue. Everyone gave great service, operators were awesome on phone asking questions and taking my order. Will be my theatrical fabric stop from now on.