Grand Prix Subaru

Nevin O'Garro is a fantastic salesman. I am 26, and when my trusty old PT Cruiser ate the dirt, i was unexperienced, and had a week to find a car before i moved out of state! Nevin was calm, helpful, patience and answered all my MANY questions and concerns. He was comfortable to test drive cars with, and he followed up with me after i had moved to check all was well. I left with a 2021 subaru forester and i am so pleased with it. If you want a salesman who is first and foremost a kind person who cares about his customers, its Nevin (everyone else was VERY kind as well)!

I had an amazing experience at Subaru Grand Prix in Hicksville, NY during my recent oil and filter change. From start to finish, everything was handled with incredible efficiency and professionalism.

A huge shout-out to Darell, my service advisor, who was absolutely awesome. He explained everything clearly, kept me updated throughout the service, and made the whole process smooth and stress-free. His customer service was top-tier.

I also want to give praise to Luis, who provided shuttle service and got me home quickly and comfortably. It was such a helpful part of the experience and really showed how much they care about their customers.

Overall, the service was fast, the team was friendly, and the entire experience was excellent. Highly recommend their service.

Excellent experience!! I bought my first car from Grand Prix Subaru and I am very pleased with the care that they provide their customers. All of my questions and concerns were addressed with understanding and patience. I also had a very nice salesperson, Zachary Hughes, who assisted me throughout the leasing process. I am very happy with my purchase and I definitely recommend Grand Prix Subaru!!

The staff was courteous responsive to any concern that I had to make sure at the end of the deal. I was 100% satisfied my hats off to certain individuals Matthew sales person. I don’t know what position that gentleman holds in your company, but Phil made this all happen Jose and a bunch of others that I couldn’t name that had give me their knowledge and experiences of Subaru that also work for your company and also own a Subaru so far so good I couldn’t be happier and I’m glad I chose a Subaru over an equinox lol

🚗 Grand Prix Subaru – Hicksville, NY
⭐️⭐️⭐️⭐️

2014 – First Visit
I have one word: FAMILY. After visiting five dealerships and enduring one truly unprofessional experience, I landed at Grand Prix Subaru—and everything changed. I met Vinny, who introduced me to Jamie Borack, and the connection was instant. Jamie is professional, meticulous, and incredibly accommodating. Her dedication to her clients goes far beyond the typical sales experience. She made us feel at home, and that’s why “family” is the word that defines this dealership. You’re not just buying a car—you’re investing in exceptional service and genuine care. Jamie is a superstar, and Grand Prix Subaru made our first Subaru purchase unforgettable.

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2020 – Trade-In Experience
Six years later, I returned to trade in my 2011 CR-V for a 2020 Forester Sport. I was greeted by Andre Chandool, and once again, Grand Prix proved why they’re known for their stellar team. Andre was patient, direct, and incredibly helpful—even taking time the next day to walk me through lease questions. Despite the pandemic, Grand Prix stayed functional and customer-focused. If you’re shopping for a Subaru, ask for Andre and tell him Mick sent you. The 0% APR was just the cherry on top.

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2023–2025 – Lease Swap & Service
Fast forward to our latest visit: we wanted to swap our Forester lease and worked with Agata and Robert in finance. We wanted Ascent 2023 Onyx and took one month to get. Unfortunately, the experience didn’t match our previous visits. Agata was pushy, and another team member joined in to pressure us into upgrading to an Ascent lease. She really was trying to have us pay more. Even the lease swap she wouldnt lower cost. She also told us other add-ons was included but when we got car the add-ons wasnt included. We were disappointed. The original quote jumped $25/month at signing, and the back-and-forth with Robert left us feeling like loyalty no longer mattered. He said I waited until next day but I called and emailed the day before but no response. Which was really an inconvenience. It took 2 weeks back and forth with multiple people. The resolution was $250 in service. So i ended up losing money. It felt like a set-up. The experience was truly stressful from a familiar and what was a safe place.
We usually get a follow up and nothing. I had to right GM about this quality of customer service. This is our 4th car from this place. We will see if 2026 we do a 5th.

Thankfully, Michael Levine (also Mr Clinton DeClue), our service advisor, continues to be the reason we return. He’s consistent, professional, and truly cares. Without him, we’d be done with Grand Prix. The dealership now charges a 3% credit card fee, and VIP service wait times stretch to 2 hours. The quality isn’t what it used to be, but we see them trying. So with the up and down experience I am still leaving the 5 star rating. Why? I believe in people and this place is still good. They could be great but let's work on building customer experience and trust.
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Boomsauce Scale:
🗑️ B – basura (trash)
😐 BS – basic (come on! Try harder)
👍 BS + – better (Yo! That's better)
🔥 BS ++ – best (alright! Alright! Alrightttt!)
🌟 BS +++ – Amazing location! now that's boomsauce!

Trust me—I am vegan.