Red Hat on the River

I visited Red Hat on the River for a daytime meal with a friend, and while the restaurant itself is beautiful and the host stand staff were warm and welcoming (coat check included, which was a nice touch), my overall experience was disappointing.

Most of the staff we encountered were friendly, but the service from our assigned server fell far below the standard one would expect from an establishment that presents itself as upscale. While I was asking questions about the menu, it became clear that our server was far more engaged with another newly seated table—guests who appeared to be her regulars. Their interactions were warm, attentive, and enthusiastic, while our table was largely overlooked.

Throughout the meal, our server rarely checked on us. We had to flag her down for basic things like water, refills, or assistance. She didn’t return to ask how our food was, didn’t offer dessert, and made no effort to provide the level of service typically associated with fine dining. Other staff members ended up being more attentive to our table than she was.

I don’t want to speculate on her motives, but it was hard not to notice that the tables receiving significantly better service were predominantly white-appearing patrons who seemed familiar to her. My friend and I—both brown-skinned, despite being of mixed or Caucasian backgrounds ourselves—felt noticeably deprioritized compared to her regulars. I’m expressing this carefully and respectfully, but it was a clear pattern that impacted our experience.

As for the food: unfortunately, it did not redeem the visit. The $42 salmon was a very small portion, dry, and overcooked. The Florentine Eggs Benedict was average at best, and the potatoes were simply large chunks without any memorable flavor or preparation. For pricing at this level, I expected much better quality and execution.

I travel often and visit restaurants ranging from small local spots to high-end dining, and I try to be fair in my assessments. While the front-of-house team was lovely and the restaurant’s setting is genuinely beautiful, I would not return based on the service we received or the quality of the food. Perhaps sitting at the bar or having another server might lead to a different experience, but the food itself was underwhelming.

I’m sure the restaurant maintains a loyal following, and I can understand how regulars enjoy being warmly recognized and cared for. However, as a first-time patron, my experience did not reflect the level of hospitality or culinary quality I expected.

Beautiful spot! The outside terrace with a Hudson River view at golden hour was absolutely stunning. The food was delicious and the service attentive - a perfect combination for a great evening

We celebrated one of our dear friend’s final birthdays at the Red Hat and she absolutely loved it. The staff was so kind and accommodating. All members of the party were treated respectfully (unlike our experience across the way at MP Taverna.) The food was absolutely delicious, well plated, and served in a timely and organized manner. It was a little chilly for outdoor seating but we still admired the view of the Hudson River. The fresh tuna appetizer was a fan favorite! We will be back for more celebrations in the future.

Although this place was a little pricey, I’d say it’s completely worth it. Me and my family went there to celebrate my mom’s birthday and I can confidently say the next time I have to celebrate anything. I will be inviting my family and friends to red hat on the river. I thought it was really cool that they had nonalcoholic mixed drinks even though I’m of age my two younger sisters aren’t so I enjoyed being able to share a drink with them in the fancy cups lol. After dinner, we asked if we could go to the roof to lounge and take photos and the staff and servers were so incredibly kind and allowed us to go up and take photos and we stayed there pretty much until closing. They didn’t rush us at all. They were just so nice and selfless and kind. One of the servers even complimented my nails and told me I should open my own business of doing nails. She was so sweet. I don’t remember her name, but I will never forget her kind words.

I was in white plains for a training. I went there with my colleagues as it was recommended by a friend. Overpriced for sure. Our waiter was so rushed and did not care whether he gave the right answers. Did not take the time to explain. For instance, would a “snack” on the menu work as an appetizer to share? Yes of course was the answer. Then split/share a meatball sandwich?! The food was good but overpriced really! I asked for a medium steak and it was well done. I was just pointing it out to the waiter for info and feedback, and he didn’t own it and pushed back. World class service in my opinion. Just the day before and the day after had medium steak at other places and clearly not the same medium definition. Experience = crap! I am nice and giving 3 stars.