| State: | New York |
|---|---|
| Address: | 12 Jeanne Dr, Newburgh, NY 12550, USA |
| Postal code: | 12550 |
| Phone: | (888) 926-2766 |
| Website: | https://www.wbmason.com/?utm_source=googlebusiness&utm_medium=organic&utm_campaign=wbnewburgh |
| Monday: | 8:00 AM – 6:00 PM |
|---|---|
| Tuesday: | 8:00 AM – 6:00 PM |
| Wednesday: | 8:00 AM – 6:00 PM |
| Thursday: | 8:00 AM – 6:00 PM |
| Friday: | 8:00 AM – 6:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
01/23/2024 -- Upgrading my review from a 1 to a 3 star since WB Mason has been trying to work with me to make things right in terms of turnaround time in getting me my deliveries .........
Not sure what is going on at WB Mason lateley but items that were always being delivered next day aren't showing up until after I call my customer service rep 5 days later. Meanwhile my credit card is being charged without services being rendered. This has been going on for the last 6 months so it is no longer a one-off occurrence.
I used to love WB Mason, but this year I have had multiple challenges. Slow responses to order requests, double shipments that take over a week to have picked up, orders that are for other customers that are shipped us. The list goes on, but in general they seem to very disorganized. I hope they can get back on track in the future.