| State: | New Jersey |
|---|---|
| Address: | 651 Kapkowski Rd, Jersey Gardens Blvd Mall, Elizabeth, NJ 07201, USA |
| Postal code: | 07201 |
| Phone: | (908) 409-7038 |
| Website: | https://www.chilis.com/locations?utm_source=google&utm_medium=local&utm_campaign=Chilis |
| Monday: | 11:00 AM – 9:00 PM |
|---|---|
| Tuesday: | 11:00 AM – 9:00 PM |
| Wednesday: | 11:00 AM – 9:00 PM |
| Thursday: | 11:00 AM – 9:00 PM |
| Friday: | 11:00 AM – 9:00 PM |
| Saturday: | 11:00 AM – 9:00 PM |
| Sunday: | 11:00 AM – 7:00 PM |
I stayed at a hotel across the street and chose this Chili’s since it was within walking distance in the mall. I attempted to place a phone order and the experience was rough from the start. The first person who answered placed me on hold, came back to say the computer was not working, put me on hold again, then the call disconnected after several minutes. When I called back she apologized and transferred me, and the second person finally took my order. I was quoted twenty minutes. I arrived twenty five minutes later and still waited another ten.
While waiting there was no host at the front and a couple who came in after me stood there unsure of what to do since no one from the staff was around. The dining room felt understaffed and disorganized.
When my order was ready I headed back to my hotel to eat. The bag was missing the side of broccoli. The mac and cheese was watery and inedible. The chicken crispers were fine but tough. The fried mozzarella was decent and the lava cake was acceptable, although I originally tried to order the peanut butter pie which this location does not offer.
Overall the service was poor, the order was incomplete, and most of the food was disappointing
We received a warm welcome when we arrived. We were here at around 1pm on a Saturday. The restaurant was not too busy but increasingly got busier while we were there. Jennifer was the bartender and also waited on our table. She had a great season of humor and was really friendly. She was attentive and fast in checking in with each table. The food and drinks were great. One item of our food had a slight issue, but they quickly fixed it and checked in several times to make sure we were happy. If in the area, we will for sure be coming back due to the great service and food.
Visited this location after shopping in the outlet with hubby had a pleasant experience. Our server Alvaro was very nice and helpful we had the chicken sandwich with fries and chicken quesadillas food was correct and hot. Well done will stop by again. Mucho gracias Alvaro por su ayuda!!