Palm Place

So happy to have a Lilly store nearby! Love the new location, parking is much easier! Rachel is so sweet as are all the staff! Always a delight coming in. Everyone is helpful and friendly but not pushy whatsoever! 💛

I recently had the pleasure of experiencing the exceptional customer service at Palm Place, a Lilly Pulitzer signature store, and I must say, it was truly remarkable.

Upon placing an online order, I encountered a minor hiccup when one of the items arrived in the correct pattern but was the wrong item altogether. However, this slight inconvenience quickly transformed into an unforgettable moment of customer care when I reached out to the owner, Rachel.

Rachel's response was swift, professional, and incredibly apologetic. She understood the urgency of my situation as I needed the item for a gift to be given the following day. Without hesitation, Rachel, along with her husband Billy, went above and beyond to rectify the mistake.

What sets Palm Place apart is not just the quality of their products, but the genuine care and dedication they have towards their customers. Rachel and Billy went the extra mile - literally - by personally delivering the correct item across the state of NJ to ensure I had it in time for my event. Their willingness to go to such lengths to ensure customer satisfaction is truly commendable.

From the moment I contacted Palm Place to the swift resolution of the issue, the level of service I received was unparalleled. Rachel's professionalism, empathy, and dedication to ensuring a positive customer experience left a lasting impression on me.

I cannot recommend Palm Place enough to anyone in search of not only fabulous Lilly Pulitzer products but also exceptional customer service. Whether in-store or online, you can trust that you'll be in good hands at Palm Place. Thank you, Rachel and Billy, for your outstanding service and commitment to your customers.

Absolutely love Palm Place! A hidden gem for Lilly Pulitzer and Jersey shore fashion. The staff is not just helpful, but genuinely friendly—they make you feel like you're shopping with old friends. A delightful experience every time!

Talk about the whole package! Palm Place is your one stop shop for incredible outfits and one of a kind service. I love that they carry apparel for all ages, even the little ladies! The Palm Place team is incredibly helpful and they truly care about their customers. The brand new location is fresh, bright, and the perfect representation of Lilly. We love this store!

The sunniest home away from home. If you are a Lilly lover like I am you need to go visit Palm Place. Or if you’ve never shopped Lilly this is the perfect place to start. They are under new ownership and the new owner is the SWEETEST ever. There’s no way to not smile from the time you walk in, to the time you walk out. The new location is adorable and the staff treats you like a friend they’ve known for years. Not only that but they are SO child friendly. I always feel so welcomed and comfortable. The staff is so helpful, passionate and knowledgeable about the product they are always so willing to go out of their way to help find your perfect fit.