Cactus Cafe Cantina, Jericho Turnpike

First time ordering from this place and probably won’t be ordering again.
I placed my order on the website and for it to be delivered. I should have picked it up myself.
My order was incorrect, I called immediately and went to the restaurant to get it fixed.
The place is super cute from the outside. Love the popping color. The inside looked clean, the first guy that came out of the kitchen smiled and said hi. He saw that I brought my food and his face changed and he looked annoyed. A second person comes out and I start to explain what was wrong. And immediately I felt attacked, like I was wrong. Basically it was going back and forth until they took it to the back and started making me my food correctly.
Got my food and went home to feed my family. We were all excited to try a new place and it was a disappointment. The food was bland(QDOBA’S burrito has more flavor than this place.)
Half of my food was cold since I had to go get the other half fixed.
So overall, my food was wrong, cold, bland and on top of that the customer is wrong in their eyes.
Hope you guys better your service and the food. Good luck with your restaurant.

Came here for lunch. Jonathan was very helpful in pointing out specials and promoting restaurant overall. Though he was behind the bar, he came to our table frequently to make sure everything was to our liking. Austin, our server, was equally friendly and attentive. Bright dining room. Fun crowd. We will be coming back, and holding our Back-to-School Luncheon here!

Hey Joe, I was told your the guy at this location and I was told there was no manager to speak with,

About my visit it was unacceptable, my food came back wrong and skimpy
To be specific, the margarita machine was out of order the evening I visited , and me and my wife both ... BOTH , ask for no peppers or onion in your burritos , so weird why would 1 come back wrong with the peppers.

Also your FAKE FALSE ADVERTISEMENT on your TVs buy 2 burritos and get a 3rd offer was denied and I was told it's not as advertised... I wonder how many other deals your not honoring , I dont plan to come back for the 3 tacos on a full moon for 1 dollar each , I'll probably arrive with 9 dollars to feed my family and get denied the promotion ..... so thanks but no thanks, thats bad business even if its not meant intentionally.

Let's get into my burrito ishh, you will see my photo of the miniscule amount of rice in my burritos .. looked like a garnish , luckily the server did understand my dilemma here and she got me a side of rice to compensate for the cooks lack and attention to detail.

Sorry but I pay a lot of money to each, it should not come looking insignificant. Smdm...

Will update post if anything if to transpire from here on out

Lunch special was a great deal and the food was delicious. I got the Carne Asada Quesadilla and my wife got the chicken Quesadilla. It came with a soup and drink. We added on a small nachos which was well sized. I appreciate the fast service in the middle of a work day. Will def be coming back for drinks and dinner soon!