Lombardo Plumbing & Heating

Great Plumber with very fair prices. Just don't piss him off or you'll never hear from him again. That's unfortunately the lesson I've learned. I had Stuart come out 3 years ago to replace my old Burnham Steam boiler. He and his crew were quick and efficient and very friendly. As they joked, everyone who really knows anything about steam is dead.... except for them. So, I knew I was in good hands. Particularly on the recommendation of my neighbors as we'd just moved into the neighborhood. The following summer my hot water heater failed and Stuart quickly came out, assessed the issue, and had it replaced the next day at a very fair price.

But then that Fall, when I cranked up my boiler for the first time that season, I made the mistake of going out to dinner with my family while the boiler presumably heated the house. However, upon our return, I came home to a house flooding through the radiators. In a panic, I called Stuart who instructed me to turn the water supply off, which I did. He came out and said it was the Automatic Water feeder. He gave me a price but also said it's not a required component for the boiler. So, I had a decision to make. This is where the miscommunication began. I was under the impression, this was part of the job he'd done 10 months prior when he replaced the boiler. But, in fact, it wasn't being an optional component. But before I could decide what to do, I got a bill for $170 in the mail for the service call. This took me by surprise because I was still figuring out what to do. Replace or do without. I contested the charge with him. Especially since I'd just paid him thousands of dollars over the course of a year between the boiler and the hot water heater. We ultimately agreed to split the difference since it was determined the issue was outside of the scope of work he'd performed the previous winter and I sent him a check for $85.

Well, now after calling, voicemails, emails, and even a text over the last several months to simply have him or his crew do an annual service, I appear to be out of a plumber altogether. Which is a bummer because I really liked the guy and he's great at what he does. But, I suppose, live and learn and pick your battles. Now whenever I call any kind of service provider I always ask, "what's the charge for the visit."

But if you do need a great plumber, give Stuart a call. He really is a great plumber. And worth every penny.

We hired Stuart to install a pressure regulating valve and dishwasher in our home. He was the epitome of professionalism. His prices were more than reasonable, and the work was exceptionally well done. He was communicative and straightforward, which made me feel comfortable and at ease. I had a truly positive experience with him and had no complaints. The next time I lose my mind and listen to some Youtuber tell me “I don’t need a plumber” I will feel much more relaxed as I invariably blow something up knowing I can call Stuart and tell him the truth ( that someone broke into my house and tried to do some plumbing repairs and I chased them off before they could finish) and pray he can save me from my own stupidity!

We live in White Plains. We had a problem with our heat system. Stewart, from Lombardo Plumbing and Heating, was able to fix, what had been an ongoing problem, in one hour. Two wins for us. First, we got our problem fixed immediately. Second, we now have a “local” plumber that we can rely on and also recommend to others.

Called them at 8:30am on a Saturday to replace a leaking pipe. They showed up within the hour and immediately got to work. Identified that the leaking pipe was part of the heating system and they helped me isolate it from the rest of the house water so that I could turn the main water back on. Pipe was replaced and they bled the radiator system within an hour. Don't yet know what the cost will be but I'll update the review once I get the bill.
EDIT: Total was $266 with $240 in labor and $6 in materials. Note that they don't accept credit cards, only checks.

Came out to diganose an issue. Never came back again.