Ihling's TV & Appliances

Rich, Carmine and Matt are great. They have helped us out numerous times over the last few years. Totally trustworthy and honest.

My Whirlpool side by side refrigerator ice maker stopped working. I could tell it was an electrical issue, not a water issue and above my level of DIY.
Rich came out two days after I called (on time) and had it fixed in less than two hours.
It’s great to know businesses like this still exist. I highly recommend and will definitely use this company again for any future needs or service.
Thank you!

Update 1/2025

I decided to try Ihling’s again as I needed to purchase a new washer after my washer of 28 years finally gave out.
On pricing they were as competitive as the big box stores, and somewhat cheaper when I added in installation and haul-away. They had the washer within a few days of ordering and did a nice clean install with friendly service. For new appliance purchases, I will consider them again. I have raised my stars from 2 (previous experience) to 4.
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2020
Update…. They came out another time and replaced a second part, and it seems to now be working. I respectfully let the owner know all of the problems I encountered and he apologized and thanked me for the information. I appreciate that he was respectful and I’ve increased my review to 2 stars. I had to go through a lot of frustration to get the dishwasher fixed, so I still consider the entire experience below average, but I appreciate them finally fixing the problem and getting back to me.

………..

I will never do business with this company again!! They charged me $400 for a repair that didn’t work, have been horrible with their communications every step of the way, and when I reported their repair didn’t work they promised the owner would contact me. A week later after repeated calls on my part, I haven’t heard squat.

THE PROBLEM
I called Ihlings approximately two months ago for a dishwasher repair. My 6-year-old dishwasher would start a cycle and then the panel would trip out with the lights flashing. They showed up and diagnosed it as a control panel issue and said they would have to order a new panel. One week later they showed up with a new panel but it was black in color instead of white. They said they would order a new panel and get back to me.

THE COMMUNICATION
Two weeks went by and I hadn’t heard anything from them so I called. It seems that they did not order a new panel. They promised to contact me once it came in. Approximately two more weeks passed by without hearing anything. I called them and explained that I was very frustrated that they weren’t communicating with me to keep me updated. They explained that they could not find the correct color panel and they would keep looking for it. I went out and did my own web search and that afternoon called them back requested they order the black panel and install that. Two more weeks went by and I didn’t hear a thing. A week ago they called to say the panel had come in and they would come over to the house and fix the dishwasher.

THE FAILED REPAIR
They installed the new panel and in total I have now paid a little over $400. I was not there to see if the repair man tested the dishwasher after the install because I was in meetings, but the next day I had a load of dishes to wash. I started the dishwasher and it immediately tripped out, just like it was doing before. I tried various things, resetting the power, resetting the dishwasher and nothing worked. As I was examining the dishwasher, I heard some rattling and I discovered one of the screws holding the door was completely stripped. I couldn’t believe that the repairman would just slip it back in without even tell me that it had been stripped or trying to correct it. I was furious because this is shoddy workmanship in my opinion. I made several videos and sent them in an email to the company. I also left repeated messages asking how they were going to remedy the problem and requesting the owner call me. After a week of empty promises my patience has finally run out and it’s time to hold them accountable. This is the first step.

I had heard so many positive things about this company on my town’s unofficial Facebook page. I also looked at these reviews and couldn’t see anything bad. I am now going to have to see what additional remedies I pursue.

This has been an absolutely horrible experience I have had with this company. There’s no reason that they shouldn’t have contacted me by now, discussing how they were going to remedy the situation. It’s appears they just don’t care.

Rich and his team came out to replace our washer the day after we called. They were there first thing in the morning with a new washer machine. I would recommend them to anyone in need of appliances. They are absolutely a top of the line service.

When everyone else said we would have to wait months for a particular washer & dryer, Rich got us equivalent models in just a week. Then he made sure the installation was exactly right. Even changing the dryer door swing to better fit the location. Always appreciate the personal touch of a small business owner like him. The big box stores just don’t compare.