Miller's Towne Tire

I cannot say enough about this shop. Craig is honest, pleasant and friendly-always a pleasure to deal with. I won't bring my car anywhere else and I send my friends there too. They are the best!

If I could give MORE than 5 stars, I would not hesitate to do so ! The day before Thanksgiving, my car developed a headlight issue. The following Monday, I called Miller's, and Craig was extremely patient while I vented, and I brought the car in for a repair estimate. He went above and beyond in locating the part at a much more affordable price, as at first it seemed that it may have been very pricey. He kept me updated on expected delivery date of part, etc. Scheduling for the repair was easy peasy. And .. when the repair was complete, the total cost was actually LESS than the original estimate ! As in my original review, this review completely agrees .. Miller's Towne Tire is VERY HIGHLY RECOMMENDED ! Thank you SO MUCH !

( below remains my original review from 2022 or there abouts ... )

Miller's Towne Tire really helped me out of a recent jam on short notice. Very highly recommended !

The biggest issue here is that there was a miscommunication breakdown which led to the situation. Essentially what happened is what we thought was a simple serpentine belt change, turned into a bad alternator, At first, we really weren’t certain if it was that because we didn’t have your typical symptoms of a bad alternator but we shopped around and saw that he did seem to have the fairest price so we moved forward and we did purchase our own serpentine belt because we thought we were just going to be able to do it ourselves, but More investigation my husband saw that there needed to be a changed tensioner pulley and that the crankshaft seal with also leaking , considering he just had major surgery about a month ago and still a bit sore he figured it would just be easier to have somebody else do it and The design of my vehicle is so stupid so we can all agree there ! I will say the mechanic was decent enough to use the serpentine belt we bought so I thought all and all it would be a bing bam boom easy peasy job, boy we were wrong ! When he quoted us over 900 For the job, we thought oh boy, considering he was just out of work for a month and we’re still waiting on temporary disability back pay we unfortunately don’t have that right now, so we were just really looking to get those other issues solved as far as getting that one pulley changed and the belt and seal and then we were going to do the alternator in the near future, now, obviously, if we knew how bad the situation was we would have NEVER driven car back home. When we told the mechanic we were just going to have to bring the car home and wait until we had the funds to get it fixed. He essentially told my husband OK “good luck getting home, “which is kind of a wise guy thing to say when our friends and family agreed -( thought he was being funny etc) but never once did he say hey listen this is very CRITICAL, You definitely should not drive the vehicle ( now if he said that we wouldn’t have driven it ) all about your choice of words sir! So lo and behold to our surprise when my husband picked up our vehicle, and he told him that it should be OK to go right down the street as soon as he got into the driveway The car was smoking and the serpentine belt brand new that we had just spent $30 on was shot again, now at this point we investigated and saw that he never changed that tensioner pulley we requested ! ( but there was a chunk out of it and it really should have been changed ) I did call him in a emotional state considering we had just spent 160+ dollars , I’ve been screwed over quite a few times in the past by other mechanics, and just all that we have been going through with my husband out of work, surgeries etc and now this , so I called the shop after everything my husband told me and I absolutely did tell the mechanic that this needed to get handled properly otherwise I would file a police report ! I NEVER once cursed and I never screamed angry but I absolutely was emotional on the phone and I was pretty adamant that this needs to get done properly. I never received a call back, so when I finally called him back, the mechanic gaslit me, turned it around on me as if he was the victim and how dare I speak to him that way when I never even spoke to him in a disrespectful way, I expressed the fact that we just paid you the night prior And now our vehicle is broken down in the driveway again so he gave me this whole rundown about how hard it was to take apart , etc ( ok isn’t this your field of work?) and then he said he barely made a profit .. only 100 bucks! , oh excuse me sorry it’s a measly 100 bucks to you but to us thats our hard earned money as well ! To be fair He did replace my serpentine belt and gave me a new one. In the future, when you’re choosing a mechanic, make sure that there is not a communication breakdown and that you all see eye to eye ! Oh ps we are having another mechanic friend look at it and it’s the tensioner pulley and idler pulley ! Interesting how he never caught that !

I had a tire emergency a few years back and they helped me out immediately. Been going to them ever since. They got my car compliant ti pass inspection and I always go to them for an oil change. Highly recommend.

Miller town tire is a great place to have repairs on your vehicles. Great mechanics very very reasonable prices and Craig whom happens to be the owner is a very good mechanic, very honest and very reasonable prices. I suggest you call to make an appointment a head of time because he is always very busy. Graig's mother usually answers the phone most of time and she is also a very nice lady. They do their best to accommodate you by getting your car done fast, because if you know West Milford, you need a car to get around.