Pearl Pointe Apartments

I had been looking forward to the day I could sit down and write a glowing 5-star review for Pearl Pointe. Sadly, that day has come, and instead, I’m left giving them only 3 stars—at best.

I lived at Pearl Pointe for a year. At move-in, I’ll admit I thought the rent was steep, but the building was spotless, the staff kind, and the location worked perfectly for me. It felt worth it. For the most part, my experience was positive: the community was quiet, I had good neighbors, and maintenance was always professional and prompt. I paid rent in advance every month, never late, even rented extra storage, and paid pet fees for my dog. By all accounts, I was a model tenant.

But over time, things shifted. After the senior manager left, I noticed a decline—the building didn’t feel as well cared for, and the overall standards seemed to slip. Still, I believed it was a nice place to live and I never caused any issues.

When I gave notice of my move, I was told repeatedly how much I would be missed, how I was the “ideal tenant.” I closed on my new home July 30th, but my lease ran until September 16th. Rent for August was already paid, giving me plenty of time to pack, move, and clean thoroughly. I did a full deep clean on September 13th, turned in my keys on the 15th, and expected everything would be fine.

Instead, on September 17th, I received a close-out statement with an extra $250 charge for “cleaning fees.” When I questioned it—because I left the place spotless and have video proof—they sent me photos of a tiny carpet spot, a dust mark on a toilet, and a corner of the shower door. That was their justification.

To say I was upset is an understatement. It wasn’t about the money—it was about the principle. After all the praise, after being told what a great tenant I was, why wasn’t I simply given a courtesy call to say, “Hey, you missed a couple of small things, you can come fix them if you want to avoid charges”? These were issues that would have taken me 30 minutes to address. Instead, they went straight to nickel-and-diming me.

And let’s be real—management admits they bring in professional cleaners anyway, and I’ve heard they plan to replace all the carpets with new flooring. So why was I penalized?

It was my mistake to assume fairness and courtesy would prevail. They did not. I considered fighting the charges with my video evidence, but in the end, I decided it wasn’t worth the energy. Instead, I’m sharing this review so others don’t make the same mistake I did.

My final rating: 2.5–3 stars, not 5. Not because the building is terrible, but because of how they treat people in the end. No matter how nice and welcoming they may seem, remember: this is a business first. And business often comes before people and decency.

My advice to future tenants: always be present for walk-throughs, no matter what they say. Don’t assume your good standing or kindness will protect you from being nickel-and-dimed on the way out.

Living at Pearl Pointe Apartments has been a truly positive experience. While the cost of living here is on the higher side, I can honestly say it's been well worth it. The community is clean, quiet, and beautifully maintained, offering a level of comfort and convenience that made it feel like home from day one.

What really sets Pearl Pointe apart is the exceptional staff and maintenance team. The office staff has always been professional, friendly, and genuinely helpful—quick to respond to any questions or concerns I had. The maintenance crew deserves special recognition as well; they are prompt, efficient, and always courteous when handling any issues that arise.

It's clear that the management takes pride in the property and truly values the residents. I’m so grateful for the high level of service and attention they provide—it made all the difference during my time there.

Highly recommend Pearl Pointe to anyone looking for a high-quality living experience.

Wonderful place to live. Amazing staff. Caring neighbors who’ve become friends. We all look out for each other. Maintenance is awesome & helpful. I’ve been here since the beginning and my love for the location and the place I call home has not changed. The location is a big part of it - the River, the Bridge, the Promenade! All of it makes it an awesome place to live!

Long time resident! Been happy with our decision to move here over three years ago. Not one complaint ever! Staff is always the best: personable, knowledgeable, friendly, pleasant and willing to go the extra mile! The buildings are always kept super clean and the amenities are better than some hotels! All that plus a great view of sunsets over the waterfront!

Pearl is a great place to live! It’s the perfect community for those looking for a luxury apartment in the South Jersey area. The units are beautiful, the community is always clean, the views are amazing and there is always tons of events going on in the neighborhood. Not to mention, they have great amenities as well such as in unit laundry, a gym, a business center, and a pet wash station! Safety is also a huge thing for me, and I can honestly say the team at Pearl does a great job keeping the community safe. There’s frequent policing around the area, especially at night which is always good. I am glad I found this complex on my apartment search! 😄