Fresh & Hot Bagels

UPDATE 11/23/2025: My last review was about three weeks ago and I figured I'd give them another try because I physically went in today. I asked for an Egg everything bagel with VEGGIE cream cheese and ham. I was going to check it before I left but I didn't. I figured, "I'm here,. they couldn't possibly screw it up."
WELL, THEY DID. They gave me REGULAR cream cheese and ham. Of course I ate it as I had left work to pick it up and can't go back but COME AWWWWNNNN... I literally told the woman what I wanted. (insert facepalm here).
So I will now have to test them and write it down on a piece of paper for them. If they screw it up then, I have lost all hope.
ORIGINAL REVIEW 11/09/2025:
I've been going here for decades since I've lived in this town for 40 years. However over the last six months the ability of them to get sandwiches correct has dropped considerably. I'm noticing a common theme among other reviewers is that they seem to forget the cheese and that has happened to me more times than I can count. Or I ask for extra cheese and I get one slice. Today I ordered a western omelet with bacon and extra cheese. The bacon was chopped up and put into the omelet which has never happened before and they put the cheese in the omelet which it pretty much invisible or they put cheese on it.
Last week I got egg whites, turkey and extra Swiss with hot sauce. I had one slice of Swiss and no hot sauce.
Sometimes I am lucky enough to get hot sauce for like two or three drops.
Let me say that I really have no issues with the employees up front they're all Pleasant and friendly! I don't know if someone's not writing down the orders or the cooks are screwing it up. But there's nothing worse than someone who's hungry and gets wrong sandwich. it takes nothing away from an employee if you write an order down. I worked in a deli many years ago and wrote everything down. Even if I knew I could remember it, I still wrote it down because-- multitasking. That’s what happens when you work in a service industry. I would be proud of an employee who wrote down orders instead of trying to remember it.
As for prices, prices are high everywhere and they're in line with other places.

Long time customer here. I can't afford to come here anymore. Prices are extremely high compared to other deli's. Service was much more pleasant with the younger workers, The new older workers are very rude. not worth coming in anymore

The ongoing problem here is the inability for the staff to get orders right. I just ordered an egg white sandwich with American cheese & catchup. I got a burnt roll with egg whites & no American cheese. I also ordered a buttered roll with grape jelly. The girl who waited on me asked me if I wanted grape or strawberry jelly. I got a toasted roll which I didn’t ask for and strawberry jelly!!! She did not write the order down -first mistake, she did not check the order before it was packed up- second mistake, the person making the egg sandwich knew the roll was burnt but let it go- big mistake!!! Through all of these mistakes, no manager was obviously involved- biggest mistake of all! All of the above requires basic employee training. An egg sandwich, buttered roll & one coffee was over $16 bucks!!! The least they could do for that price is get the order right!!!!

This bagel place is a staple of the area, they’ve always had a good deal for high schoolers after class and you have to respect that. Anyone who’s complaining about this place simply doesn’t know how to order a good sandwich. That’s just my opinion.