New Paltz Center

Visited a friend who is being treated at your great facility. Very pleasant staff, and everything my eyes had seen was very well main-tained.

Facility: C- Old and in desperate need of renovation. The facility is broken down to the point that anywhere you look you’ll see something that needs to be fixed or replaced. Maintenance tries to keep up with the most urgent repairs, but it’s a fools errand. It’s also in need of a deep clean. The outside area also looks broken down. All you see are dead shrubbery and dirt.

Staff: B- This is a real mixed bag. Like many facilities, they are chronically understaffed. That’s inflamed by habitual calling out at the last minute. Some aides and nurses are very good, others not so much. Relations between the staff is internecine, with constant bickering and undermining of each other. At the root of this is that many of the aides are young and unprofessional. Many have commented that they’ve never seen such a bad facility.

Therapy: A This is the one bright spot. I can’t say enough about the therapists. I wouldn’t have made it through if it weren’t for them. It’s also amazing how they work in a small, cramped space. Much therapy takes place in the hallway.

Administration/Company: F This is where the problems begin. Everything else is fruit of the poisonous tree. Beyond the incompetence of the administrator, the primary issue is how cheap they are. Whether it’s low staff pay, poor supplies (they constantly run out of things because they aren’t willing to pay for extra resources so outages don’t occur every week. The parent company is being investigated by the AG for misappropriation covid funds.

Food Service: D Yet another casualty of their miserly policies. The food is of a poor quality and repetitious. They run on a two week cycle, which for longer term residents means a nonstop barrage of the same bad food. The menu is primarily made up of ground beef, chicken and pasta. The vegetables are mostly inedible due to the poor preparation (simultaneously overcooked and cold). They have very few sugar free options and offer very little fresh produce. The staff is barely competent. At least 2 or 3 items are left off the tray. Like all other departments, there is a litany of excuses that are offered.

Avg Grade: D+

I have been here for about 2 weeks.
The therapy team is dedicated and result oriented.
The nursing team is very efficient.
Personal hygiene care is excellent.
The mobile pharmacy is well stocked.
The food is nutritious and has a wide variety.
The workers are polite, helpful and respectful.
The auxiliary services are very good.
The linen is Snow White.
The facility is neat and clean.