| State: | New York |
|---|---|
| Address: | 114 Lake House Rd, Woodridge, NY 12789, USA |
| Postal code: | 12789 |
| Phone: | (845) 738-1200 |
| Website: | https://heimishvacations.wixsite.com/heimishvacations-1/south-fallsburg-copy-1 |
I used to go here often as a little kid back then when my dad worked here. This place holds a special place in my heart. I made a lot of memories here back in the 2010s. Good times!
It was very pleasant very good costumer service great waiters never been this happy about waiters I will recommend this hotel,
The pool area is great has warmer
Playgrounds for kids
I had my wedding recently at a nearby wedding venue. We chose The Lakehouse Resort to do our room block since it was decently priced and their photos looked nice on their website. Our wedding was a destination wedding so I was not able to view the site until after securing the room block since they kept emailing me about locking in the “room block price.” When I was finally able to visit and see it, I wasn't that impressed. It's giving inn or motel with a paint job vibes but I thought they gave us a decent room block price.
However, this was BEFORE I realized that they gave us an "average" per night price. If my guests tried to book without our room block, the price per night was less. So it was really confusing and bizarre. Vonnie who I was working with initially was helpful and nice with giving me the information I needed. But if I could go back, I just wouldn't have done a room block at all.
Fast forward to when my guests arrived & trying to coordinate a post-wedding brunch event. After working with Vonnie, she passed me on to Lia who was going to help me with my room block/event moving forward. At the end of their stay, a handful of our guests were double charged. I reached out to Lia and she basically blew me off... didn't apologize and just referred me to the reservations team. I emailed her back saying I was disappointed but an apology would have been nice. She just said she understood and again referred me to reservations and didn't apologize AGAIN! I gathered from her email tone that she didn't think there was an issue or it wasn't her problem. Great team work......
As far as the post-wedding brunch, my only issue was that no one communicated to me that the 'Fairway Room' where my event was meant that my guests needed to walk half a mile and/or that it had its own parking lot! Instead, all of my guests stopped at their lobby and had to be routed to the actual location. This would have been nice to know so that I could have told all my guests how to get there!
Anyway, I would NOT recommend this hotel.
EDIT: reread this and realized I made the mistake of writing the typo that I would recommend this hotel but I meant I DO NOT RECOMMEND IT.
Very clean, spacious rooms in a country setting. Excellent food, courteous staff. I was there for a shabbos retreat and it was nice. I wouldn't call it luxurious, but it was very nice. I would definitely come back.