North Coast Subaru

UPDATE:
Barbara and Eric are reimbursing me for the dead battery. And they are giving me a $500.00 service credit to North Coast Subaru. I appreciate what Eric told me about North Coast’s value in communication, explaining how there is right way, and wrong way to communicate. Thank you Eric and Barbara for listening to me, and communicating.

My experience at North Coast Subaru in mid October 2025 had pros and cons. Let’s get into the pros first, because I really love the car that John found for me. It was actually the first, and only car I drove in the lot, a White Subaru Outback 2020. The car is spacious, very smooth for a larger car, with lots of bells and whistles. John was thorough in explaining all of the functions the car possessed, and he sat with me for a while in the outback showing me how to use them. John was also very kind in helping me move all of my stuff from my old car to my outback. Both Brandon and John worked hard to get me this car, considering what my budget aim was for monthly payments. Brandon was also very patient and communicative with me about selecting the right warranty. Which leads me into
Writing about what John and Brandon were NOT communicative about.
I traded in my own car, a Subaru Impreza 2012. Correct me if I’m wrong. But when I did the research according to Blue Book value, this car is worth anywhere between $2,500 to $5,000. I asked John how much they were giving me for the Impreza and he told me $1,500. And even though I thought that was a lower offer, I took it anyway. Fast forward to a few days after I’ve signed for the car and taken it home. I look at the paperwork and notice that Brandon and John only gave me $500 for my Impreza. So I emailed John and he calls me back. He tells me exactly this: “That was my mistake, my boss told me you could get $1,500 on the street for it. Sorry about that” I told him that I understood, but that this still doesn’t sound right. He goes on to tell me “Well you know we don’t sell older cars like that here. We actually had to spend money to bring it to auction. And you know, the tires and other things weren’t great with the car. So we could only offer you $500 for it”. That’s funny, because when John drove my Impreza, he said it was in surprisingly good shape. I was never told this by John nor Brandon during the signing for the trade and purchase of the outback that they were only giving $500 towards the Impreza. I actually had a lot of work done for the car in April of 2025. All of the following were fixed by my mechanic on the 2012 Subaru Impreza (I double checked this with my mechanic recently).
Front and rear struts
All four hub bearings
Breaks and rotors all around
Oil change
Wiper blades
4 brand new tires
Replaced exhaust system.
One other thing that happened is that my battery died in the middle of manhasset, a month after getting the car. My warranty would cover it, but I would have had to pay for the tow, and I wouldn’t have seen my car for a few days, according to whoever I spoke with on the phone at North Coast. I selected to have triple A replace it for $280.00 so that I could fix the problem, and not be stranded.
So would I recommend this particular Subaru dealership to a friend? Maybe to discuss a plan, and listen to their expertise on cars. Because they were good at working with me. But if they tricked me on my car trade…. What else are they not communicating? Their mistake was a $1,280.00 mistake for me.

I recently worked with Brandon at North Coast Subaru looking into warranty options for my 2023 Subaru, and I couldn’t be happier with the experience. Brandon was incredibly helpful in walking me through all the available coverage choices. What I appreciated most was how transparent he was about pricing and he did not pressure me at all. The professionalism and friendly approach made the entire process smooth and stress free. I highly recommend this finance manager to anyone needing guidance on warranty options or vehicle protection plans.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Rossany at North Coast Subaru

Our experience at North Coast Subaru was truly made exceptional thanks to Rossany, our sales rep. She was incredibly helpful, kind, and patient—especially with my wife, who was getting her very first Subaru! Rossany took her time explaining every option, even walking her down to the lot to see vehicles beyond what was shown in the showroom. That level of care meant a lot to us.

Even though we couldn’t finalize everything the first day due to the availability of the finance team, Rossany kept us updated at every step. She made sure we knew the best time to return and really helped ease my wife’s anxiety throughout the process. Her professionalism, communication, and genuine warmth made this a wonderful experience.

I also want to mention Brandon from the finance department. While the interaction had a moment or two of misunderstanding—particularly around the warranty options—he ultimately helped us close out the deal smoothly. We appreciate his efforts in finalizing everything and getting us on the road with our new Subaru Ascent.

Overall, we’re grateful for the team and especially thankful for the exceptional service from Rossany. Highly recommend asking for her if you’re considering a Subaru!

I recently purchased my new Subaru WRX from North Coast Subaru, and I couldn’t be happier with the experience! The entire process was smooth and stress-free from start to finish. Sheila, my sales representative, was absolutely fantastic—friendly, knowledgeable, and professional. She took the time to answer all my questions and made sure I felt comfortable throughout the entire process. Everything went seamlessly, and I truly appreciate how easy and enjoyable she made the car-buying experience. I highly recommend North Coast Subaru and Sheila to anyone looking for a new car!

I recently purchased a used Subaru Ascent from [North Coast Subaru], and I couldn’t be happier with the experience, thanks to Sheila, the salesperson who assisted me. From the moment I walked into the dealership, Sheila was friendly, approachable, and incredibly knowledgeable. She took the time to understand my needs and budget, and instead of pushing me toward the most expensive options, She genuinely listened and suggested cars that fit what I was looking for.
Sheila was patient and answered all my questions without making me feel rushed. She even pointed out the low mileage and excellent condition of the Ascent I eventually bought, which gave me confidence in my decision. The test drive was smooth, and she explained the car’s features in detail, making sure I understood everything before moving forward.
What stood out the most was how Sheila went above and beyond to make the process easy. She helped me with the paperwork, ensured I got a fair deal, and even followed up a few days after the sale to check if I was satisfied with my purchase. It’s clear that she cares about his customers, not just making a sale.
Thanks to Sheila excellent service, I had a stress-free car buying experience. I would highly recommend Her to anyone looking for a trustworthy and knowledgeable salesperson. If you’re in the market for a car, ask for Sheila—you won’t be disappointed!