Sugar Factory - Queens

Went as a table of 5 for my 21st our server was Diego who was very friendly and patient with us as this was our first time in sugar factory and very worth it , the food is decently priced but big portions and filling. For dessert we got the cookie skillet and they sang happy birthday and at the end Diego helped us pay and very good service till we left , glad to say we will be back

Chose to celebrate my birthday here and this place did not disappoint! MARCUS, our server, was super attentive and patient in guiding us through the menu so we could get just the right cocktail. My extra spicy mango margarita was muy caliente !!! My friend got the kiwi strawberry margarita. End of the night, Marcus , surprised me with a the staff singing and sorting me out with a special dessert! Kudos to the staff, making my night memorable!!!

This location was better than expected. Good food, heavy-handed bartender and beautiful decor, including the Halloween elements. I joined the party 10 minutes late, so I didn't get our server's name. If you're reading this: On 10/24, my daughter and I sat with the large group celebrating my 6 y/o niece's birthday. You were efficient, knowledgeable and patient and your suggestions were very GOOD. 💛

I was hesitant to go to take my children to this location due to the bad reviews. But I went anyway, and was pleasantly surprised. We were a family of 7 celebrating my son with a birthday dinner. We only waited about 10 to 15 minutes, not bad for a Sunday night. Our server was Marcus, who was the highlight of the evening. He was friendly and courteous. He gave great food suggestions and when it was time to sing Happy Birthday to my son they were sensitive to his aversion to loud sounds and surprises and sang a little quieter while including him. There were other kids celebrating their birthdays and the whole restaurant would tune in and celebrate them. It was perfect. The food was great, very large portions, we couldn't finish it and the drinks and ice cream were sooooo good. If management reads this please highlight Marcus for making our evening special !

Our experience at Sugar Factory Queens was mixed. Service was great and our waitress was very nice.

The drinks were fun and the kids had a wonderful time, especially since the restaurant wasn’t crowded. We were disappointed to learn that the colorful pancakes aren’t on the regular menu, those are only available during morning or brunch hours.

The food overall was just okay, and the bathrooms were extremely run down and dirty, which really took away from the experience. With a little more attention to cleanliness and menu clarity, this could be a much better spot.

It’s pricey and did not live up to my expectations. I previously ate at the one that use to be in lower Manhattan and had a better experience. I ate a buffalo chicken sandwich see the video, again it was ok nothing spectacular.