CSL Plasma

Let me start by saying that there are actually some really good employees here at this CSL. Specifically Albert is awesome. Kyle is great too, and so is Jada. When they stick you, you will barely even feel it most times. Honestly almost everybody there is a good person so its nothing personal about the staff. I think the problem is that the employees with experience are too over burdened by the lack of staffing and by having to make up for the few who don't seem to engage themselves with anything other than the bare minimum level of work possible. The other issue is that csl just doesn't pay anywhere near enough considering what they make off of each bottle of plasma. They makes thousands per bottle and we get 30 to 50 bucks?! It's about $90/ week if you have the time and energy to donate twice a week. Otherwise you're only getting about $30-$40 which is about half or less than half of what the competition pays. Almost every employee is also a donor too so that says a lot about how little they're paid for the amount of time and energy required from them! Not to mention the amount of energy it takes from your body and the extra amount of food you need to eat in order to replace all of the nutrients that are lost through the donation process. They need to pay their employees and their donors better. There is no reason for the amount of time we stand in line (over 2 hours regularly) when there are 2 more rows of centrifuges not being used. It seems like corporate is intentionally slow rolling the process sometimes. I have seen the people who take our vitals sit in their station or just walk away, on their cell phones, with a line all the way to the door, full of donors waiting in the vitals queue. On days when it's real bad you can sit in the check-in/vitals line for an hour or more. I have experienced that multiple times, meanwhile there were phlebotomists and other employees on the donor floor with empty beds. I would think at $3k-$5k per bottle this place would be functioning on a much more efficient and much more professional level! It's a corporate issue for sure. And they will never do anything about it either because they know we need the money so we're just forced to deal with it. The employees are all good people the system is just flawed. Everybody can say they work hard and get tired during the day. That doesn't make it okay to be mediocre. Especially in a place of business that profits so much while paying so little for the source of their income. We wait in line for a total of 2-3 hours far too often. The actual vitals and donation process is about a half hour to an hour and a half tops. Then there are times when they don't even open at all because one person didn't show up. They rarely pay us our inconvenience fees for those times when they've left us standing outside for an hour and a half past opening hours, just to get inside and wait another hour and a half. If they decide to go home early, they don't care if there's a line full of donors and I have experienced this personally. They will just kick you out. They write your name down and send you 5 or 10 dollars for the "inconvenience". Most of us ride buses, walk, ride bikes, or commute from out of town. Like I said there are plenty of great employees, but there are a lot of problems that need to be fixed for the employees and the donors. I am tired of riding my bike 30 minutes or driving 45 to an hour just to find out that a business which makes such a ludicrous amount of money from us donors, just randomly decides to close during the middle of the day for whatever excuse they choose. It happens far too often! Imo when you're making that much money off your clients and then paying so small of an amount in return for the product that makes you filthy rich, you ought to provide the most exceptional service and your clients should feel the most appreciated and welcomed! This is coming from someone who has been donating here twice a week, religiously for over a year straight. Im thinking about going back to Octapharma or trying somewhere else like ABO.

I am never one to write a review but in this case I want to give credit where it is due. My girlfriend and I went in to donate today 9/2/25 and we ran into a problem. The quality manager Daniel Lopez was such an amazing help. The way he spoke to us and went above and beyond to resolve the issue was nothing short of amazing. Sometimes people do their jobs but then there's someone like Daniel who you can see he genuinely cares. I recommend if anyone has an issue ask for him. In my professional opinion corporate should let Daniel run the entire store. He brings unmatched empathy and kindness to his customers. Great great job Mr. Lopez! I wish you and your family all the blessings you can handle. Thank you so much for making our experience an absolute pleasure.

Ramona, Albert, Jason, Veronica, Mark, TIFF and others on the donor floor that I can’t remember. Their names are great people and are real friendly to the Donors, they know how to respect and most importantly they’re understanding Ajay was another good employee, but when he left, I stopped really donating as often but now that I’m building my connections again With the employees, it has become a lot easier for me to come back. Also, the manager is a very nice lady treats me like I’m one of her own sons and when I have a bad day, she knows how to make me laugh.and her assistant manager is great to. I love the staff here.