| State: | New Jersey |
|---|---|
| Address: | 399 Chestnut Ridge Rd, Woodcliff Lake, NJ 07677, USA |
| Postal code: | 07677 |
| Phone: | (551) 321-6760 |
| Website: | https://www.southmoonunder.com/ |
| Monday: | 10:00 AM – 7:00 PM |
|---|---|
| Tuesday: | 10:00 AM – 7:00 PM |
| Wednesday: | 9:00 AM – 5:00 PM |
| Thursday: | 10:00 AM – 6:00 PM |
| Friday: | 10:00 AM – 6:00 PM |
| Saturday: | 10:00 AM – 6:00 PM |
| Sunday: | Closed |
I must say my experience was fabulous!!!! All the girls were very helpful.
They went over and beyond ti help me. I can’t say enough about my experience in this particular store.
I used to be a loyal customer. However , over the years the staff was extremely lack luster. Unfriendly , unhelpful …. It wasn’t until Tara started working at the store that I actually was helped in the fitting room. I never thought I would buy as much as I did. She was amazing , and I will be sure to frequent the store once again because of her.
When I moved to the area last November I was thrilled to see how close I would be living to South Moon Under. However, after time and time again of going to this specific store location and leaving with a bad experience, I’m finally fed up and will be taking my business elsewhere. I do a good amount of shopping on Revolve and they sell a lot of the same clothes with free shipping… without the poor customer service.
I don’t think I’ve ever been greeted with a hello as I come into the store. No employee has ever asked how I’m doing or if they can help me find anything. If I need help I have to go to the desk where all the employees are hanging out and chatting during the entire experience. I’ve even asked for a dressing room and instead of being walked back, the employee pointed from the desk and said yeah you can take that one straight back. The employees talk the entire time as you’re checking out, paying no attention to you and seeming as though they can’t be bothered to give you the time of day. The thing that finally took me over the edge is today when I went in to make a return, the employee stared at me as I walked up to the desk, no hello, just straight into “are you returning” with attitude. No questions about if anything was wrong with the item, no goodbye, no happy holidays.
No matter how much I like the clothes it’s not worth coming to this store just to feel like I’m annoying these employees with my business.