Bon Secours Community Hospital

I went to the ER this week and was admitted and had a laparoscopic surgery this week, and the experience was fabulous. The hospital is not fancy, but the people who work there were fabulous, the nurses, the doctors, everyone was so wonderful I was overwhelmed by the care and love they gave me. I'm from NYC so I have very high standards for medical care, and this was a fantastic experience. I highly recommend Bon Secours if you are in the unfortunate situation of needing medical care.

My Patient Advocacy experience was wonderful, the staff member was extraordinarily patient, compassionate, relentlessly supportive. She excelled overcoming the obstacles presented by portal services and medical records!

The medical services, ER staff, and clinical support personnel were supportive in every meaningful way. I felt safe and confident.

Unfortunately the frontline patient facing IT group, portal support, and medical records staff were dismissive, complacent, condescending, uninformed.

So sad a frontline service support organization does not see their role as critical as Patient Advocacy and Clinical Patient Services.

I’ve unfortunately had to go to the hospital a few times this year and each time I’ve had an over all excellent experience. Generally there is no wait time and you are seen right away. The ER nurse staff treatment was excellent with everyone friendly and willing to listen regardless of the hour I went. The Dr.’s were knowledgeable and addressed my question's..I know that a small hospital doesn’t have everything you might find in a big city hospital but you have a gem in your community that most towns would be lucky to have. Thank you to the staff for helping me get better!

I don’t know about all the facilities the hospital offers but I can say that the staff who has taken care of my 92 year old grandfather have been exceptional. My grandpa was admitted with a uti that became septic and the doctors and nurses got him stable. He is on palliative care and has been treated with so much kindness, respect and nurturing. As the family members it means so much to know when we leave at night that he is being looked after so well. The kindness of the staff did not end with my grandfather. They’ve been so good to my grandma and the rest of us. They bring us drinks and chat with us. A special thank you to the Isaac and Carol for always going above and beyond for grandpa. Taking the extra time needed to feed him and wash him up daily has made him feel comfortable. Much thanks to the head nurse for running a tight ship on the 3rd floor. Cathy makes the time to answer any and all questions. The physical therapist Karen has been not only gentle with my grandpa but also with us when explaining what we can expect. The palliative nurse, Elizabeth looked into all options and broke them down for us with kindness and professionalism. The care workers and have also been informative and helpful. Grandpas patient advocate, Amber, has sat down with us as well and made sure all needs were met. We honestly couldn’t have asked for better care anywhere else. I hope that people take the time to appreciate those in the medical field who handle themselves professionally and bring the medical care needed for those in need. It can be easy at times to forget all that goes in to taking care of the ill, especially during stressful situations. However, we need to show our gratitude when it is deserved.