Brooks Brothers

As soon as we entered the store, we were immediately met with condescending remarks. Granted it was close to closing time and the associates may have been tired, but to greet paying customers like they don’t belong in the store is unacceptable. The associate who met us at the front was obviously condescending in her tone. It is also worth noting that we were dressed down and my mother was in traditional ethnic clothing, so perhaps she judged us based on our appearances. Having this behavior with PAYING customers is disgusting. I was in the store one week prior and was not treated this way at all, showing that it is not the store but the associate alone.

Nancy was incredibly personable, attentive and friendly. I will always have confidence in my purchase when Nancy is available. A great store, a great brand and fantastic service. I have come many times over the years and hadn't yet been this compelled to leave a glowing review. Thank you to Nancy and everyone at Brooks Brothers!

Terrific salespeople eager to help, but selection is the same year after year and the dresses they got this year, while lovely, completely ignore the large portion of us who would be caught dead with a sleeveless anything.
Put some 3/4 or short sleeves on that sunflower or checkered dress. Put a belt on a dress. I ll buy.

Michael is wonderful! Came in to help my uncle choose an outfit for his wedding, we had a specific vision, and Michael helped us execute perfectly.

My experience with Michelle from beginning to end was amazing. She was patient, kind and super helpful. I called the store to ensure they had a particular item in stock (I did not want to drive 25 minutes in case they did not have it). Michelle went above and beyond my expectations – She was such a pleasure to work with over the phone and beautiful wrapped my purchase and was ready for when I arrived.

I was also greeted by several people as I walked through the door.