Fairview Hearthside

My fireplace was over 18 years old and it had not worked in over 3 years. I also did not know who the manufacturer was, which did not help my cause. All companies that I called would not come out as it was not their brand. Then I was recommended to Fairview Hearthside. After reading many positive reviews I called them.

Carolyn their service rep was very friendly and articulate. I shared some pictures of my fireplace with Carolyn and she promptly called me back, letting me know the manufacturer and was able to book me into their schedule within 24 hours of my call.

On the day of the service, about an hour before coming, I received a text from Rick, their service repair person. Rick was punctual on his arrival. He even parked his truck in an area of my driveway to not affect my Weeping Willow trees, very considerate.

Rick was super courteous and knowledgable. He removed his shoes at the front door and spread out a blanket in front of the fireplace. His diagnostic consisted of testing about 10 parts of the fireplace system from the; pilot and entire ignition assembly to the control board, electric wires, damper and even the wall outlet. And he explained what he was doing each step of the way. He further explained all of the fireplace safety features which I was not aware.

Within a hour, Rick was able to identify the problem and fix it without me needing to buy any additional parts, saving me money.

After fixing the issue Rick went on the give a thorough cleaning to the entire fireplace, including the underside where all the controls and wires are. He restacked the logs and even added some embers that gave an absolute beautiful look to the burning fireplace.

I am truly very happy with the fireplace service work that Rick performed. I appreciate his attention to detail in his system diagnostic, repair, cleaning, and him taking his time to explain to me about my 18+ year old fireplace.

I strongly recommend using Fairview Hearthside, a professional and reliable company.

Victor

The best vendor we worked with during our house renovation. We purchased a fireplace and needed a coordinated installation between them and our general contractor — they handled everything seamlessly. The product arrived in perfect condition and was installed flawlessly. Special thanks to Paul, Carolyn, and the kind gentleman who came to replace a trim piece (I’m sorry I didn’t catch your name!) — all truly great people. Paul, the co-owner and GM, stands out for his integrity and professionalism. Highly recommend. Long overdue review!

We had a woodturning fireplace that we converted to gas in the fall. I reached out to several vendors however had the best experience with Paul. I am so glad we decided to work with Fairview. Everyone I dealt with was knowledgeable, professional, responsive and helpful. I have recommended them to friends and now making it official as I'm so pleased with the overall experience especially the results, cozy fire at the click of a button.

I had a great experience with Fairview. Ernesto was very knowledgeable and helpful during the selection and sales process. Paul and Carolyn were very responsive with scheduling and followup and James, Larry and others were very professional with the installation and start-up. I highly recommend them for your fireplace needs. I have the Heat&Glo 6KX which we love.

I had a fantastic experience with Fairview Hearthside, particularly with Carolyn, Paul, and James. Fairview Hearthside was recommend to me by Dimitria from HALO home inspection.

When I initially scheduled an appointment, Carolyn made the process incredibly easy and convenient. However, due to unforeseen circumstances, one technician fell ill on the day of our appointment. Paul promptly called to inform us and rescheduled our appointment for the weekend, even though they typically don't work weekends.

On the day of the rescheduled appointment, James, the technician, called to let us know he was running just 15 minutes behind schedule. This level of communication and professionalism was greatly appreciated.

When James arrived, he not only fixed our fireplace but also provided a thorough servicing, leaving it in excellent working condition. I couldn't be happier with the quality of work and the exceptional customer service provided by Fairview Hearthside. Highly recommended!