| State: | New York |
|---|---|
| Address: | 4840 Broadway, New York, NY 10034, USA |
| Postal code: | 10034 |
| Phone: | (212) 569-8899 |
| Website: | http://www.lotusexpress4840.com/ |
| Monday: | Closed |
|---|---|
| Tuesday: | 11:30 AM – 10:45 PM |
| Wednesday: | 11:30 AM – 10:45 PM |
| Thursday: | 11:30 AM – 10:45 PM |
| Friday: | 11:30 AM – 11:15 PM |
| Saturday: | 11:30 AM – 11:15 PM |
| Sunday: | 12:30 – 10:45 PM |
The lady at the register who takes phone orders rarely gets them correct. It seems like she doesn’t fully understand or repeat what is being ordered. As a result, the delivery driver often has to come back to drop off missing items or correct mistakes, and then has an attitude on top of it. This is not the customer’s fault, accurate order-taking is essential. Please take the time to listen carefully and repeat orders back so this doesn’t keep happening.
Additionally, some prices on the menu don’t match what’s listed online or what the register rings up. The food itself is very good, but these issues make the experience frustrating. The previous person who took orders did a much better job.
I ordered Shrimp Lo Mein & French fries over the phone.
Taste: Lo Mein tasted pretty good, average taste.
The portion of the fries is big. But it tastes pretty straight forward, no seasoning.
Service: Customer service over the phone was polite & food was ready quickly.