RMA of New York - Long Island: Melville

My experience with Dr. Zinger and all clinical staff was beyond wonderful. I cannot say enough good things in that regard.

I took off a star (and wish I could give zero stars alone) in regards to the billing department. If you do not have fertility coverage it’s as if they stamp your chart with a big fat “self-pay” stamp and wash their hands of even attempting to bill your insurance. They act as if you are uninsured and charge you top dollar in a way that’s almost criminal. There were several procedures and appointments I eventually got reimbursed for because my insurance did indeed cover some of the procedures that they charged full price for. They charged me 500 dollars for initial consult but it ended up only being 60 dollars through my insurance. 800 for saline sono that was also fully covered by insurance. I had to make my own calls and request these reimbursements myself. I’ve worked in healthcare for over ten years and have never seen anything like this.

The kicker was when I wanted to return for a second embryo transfer and they wanted to charge me another 500 dollars to see the doctor again as a new patient. Are you kidding me? It was less than a year after having my son and I was considered a “new patient.” I refused to pay and made them send through my new insurance and the appointment was covered with a copay of only 30 dollars.

Ironically, my new job also pays for IVF at another facility with 100% coverage. I have since transferred my embryos over to the new facility yet still get emails from RMA trying to charge me for embryo storage and the embryos aren’t even there anymore!

Shame on them for trying to kick us when we are down. The financial burden is tough enough but for them to not even try to run our insurance is an actual crime in my opinion. So glad I don’t have to deal with that anymore. Although I’ve had success and a positive clinical experience at RMA I’d say for the reasons I mentioned to avoid if you don’t have IVF coverage or at least make your own phone calls to your insurance before coming here.

There is no limit to our gratitude and respect to Dr Dicken for helping us with our fertility journey! Her kind heart, professionalism and support made our dream come true!
The whole team was very friendly, supportive and kind.
Thank you all for what you do!

This could easily be a novel, but I’ll try to keep it short. Dr. Dicken is an incredibly knowledgeable, compassionate, and personable doctor—and it's thanks to her that we now have our miracle daughter.
From the beginning, Dr. Dicken listened to our thoughts and concerns with genuine care. She was always open to exploring additional treatment options I suggested (within reason) and consistently went out of her way to reassure us throughout the entire journey. Her responsiveness was remarkable—even replying to my emails while she was away on a family vacation.
Sitting in the crowded waiting room during early morning monitoring hours, I was struck by how many people from all walks of life are facing the same painful struggle with infertility. It's a reminder of how important it is to have a doctor like Dr. Dicken—someone who not only treats the medical side of things but also provides emotional support every step of the way.
After a long journey filled with patience, emotion, and unwavering dedication, Dr. Dicken made my lifelong dream come true. I truly can’t thank her and her amazing team enough. What once felt like an eternity now feels like a blink of an eye as I hold my sweet 9-week-old baby girl in my arms.
To anyone still struggling: go see Dr. Dicken—and don’t stop believing. Your dream can come true too.