Starling Physicians Bristol Opthalmology

OMG! I'm so happy to have been referred to this location for my eye situation. The staff from the front desk to the back end staff including the doctor that took care of me were very professional and informative as well attentive to my visit. Everyone was pleasant and greeted me with highly important. They were very thorough and extremely helpful in every step of my process through their care. Doctor took my visit of highly important and informed me about my matter and quickly referred me to the doctor for the laser procedure in which all within two days of process. So grateful for their work and attention to my issue that out of the blue I came into without knowledge of what had happened to my eye. Indeed highly recommend them to anyone in need of good eye care. Nothing but gratifications for the work they extended to me during my uncertainty on my need.

There seems to be some real issues with staffing at this location. Between scheduling, new patient data, payment, the communication between the front office and techs was non existent. I am not sure if they have had a massive turnaround, but the result of this was exceptionally long waiting times. everyone in the waiting room had been there over an hour. After a communication error caused me to be overcharged I decided to take my business elsewhere .

the reason i gave this location 3/5 is because Dr Russo is very good. I have had experience with him before and would recommend. I was even willing to pay extra to keep the appointment with him. But I will no longer be using them for anything routine.