Healthy Kids Programs

On site staff 5 stars. I really can’t say enough good things about the teachers. My daughter isn’t the easiest, but her teachers are patient and try. Jodi has been helpful in the past as well. They’re all great at communication too.

It’s Carla in the billing department. There was a billing mistake, which I was at fault for, but it happened during a dispute to an illegal fee charged by them. Although I have never missed a payment or had issues previous to this, there was no flexibility. A furniture business will send you an invoice for owed balances but not a program I rely on for childcare?
Matter of fact I was told 10 mins before end of business day the Friday before my daughter was supposed to start summer camp that she couldn’t attend. Fast forward with this billing issue still in the way, I do not feel Carla would have honored a cancellation without a two week notice and drag out this dispute till the end of summer, making me liable for the entire tuition. Therefore I felt I had to revoke her status pending a start and leave my job to attend to my daughter as I don’t have backup childcare. Same day that I cancel her spot I get another credit card charge for the entire amount. Now I have almost 5,000 of my funds tied up when she couldn’t participate in it, and I may not have a job when summer is over.
I wrote a good review for the principal of Franklin so they knew how happy and grateful I was to partake in this program, in efforts to the two schools consolidating in order to offer enough children to run the program.
Now my daughter is left out of all of it. My daughter is one of 4-5 kids in the after school program and come fall I am going to have to look into moving just to rely on a different program.