Hudson River Truck Equipment

I was in a jam middle of a snowstorm, plow lights wouldn’t work, couldn’t figure it out, went down to Hudson River truck and trailer, they took me right in on a emergency repair! No appointment needed. Very lucky. Logan in the shop found a blown fuse that I couldn’t find, I couldn’t believe it was something that simple…he gave the plow a good check over and off I went….Thank you guys for getting me back on the road in no time!!!!

I had a hub blow out on my equipment trailer several hours from home. I was fortunate enough to make it to HR truck and trailer. The people working there were extremely friendly and helpful! I had to go back several times to grab parts and no matter who was at the counter they all had a good attitude! I have never been in any business and seen the employees so happy and friendly! I had several employees walk out to my trailer and offer assistance. This was an excellent experience and if you have truck/trailer needs give them a try. I highly recommend!

Dylan Parts guy is so awesome. Very helpful. He goes above and beyond For me. Melissa, it’s always smiling. Happy to see you willing to work with you. Great people they have working there.

Joe Burger & the team was great and helped me with a CPST Trailer at WMC

Went in with my husband on a Friday. Set it up with Joby for them to order and install truck airbags and spray the bed liner. They told us to drop it off for two days the following week. Scheduled for Thurs-Fri. We paid them a $500 deposit at that time to order the airbags.

Before drop off already getting phone calls to go over again what was needed to be sprayed even though the sales man and another employee who does the spraying came out to the truck on day one and we went over everything.

We drop the truck off Wednesday night.
Thursday got a call from the service manager asking me again what I wanted sprayed and also that my truck was not scheduled to be there and that they were "accommodating me the best they could".
They told me on Thursday that they didn't have the airbags and they thought they might come in Friday.

Bottom line about this, in my opinion, they never ordered the airbags on day one like they said.
Personal opinion here as well the staff dead not sympathetic to the issues and offered no assistance in resolving this, in any way. They spoke to me like my time meant nothing, like i didn't drive over an hour out of my way for this. And that now I am going elsewhere for the airbags.
After all of this the following day I called a local competitor who was very sympathetic and apologized that I had to go through that. They told me that they would be "more than happy to pick up where HTT left off". That they could have the airbags guaranteed within two days just like HTT had said.
That's why I'm sure they did not order the airbags on the Friday I came in. A competitor can get it in two days but HTT it's over a week? Doesn't add up.

Also... a bit sloppy on the bed liner. I had to explain several times what I needed done. Step surfaces and interior bed. See photos. Over spray, touch up brush work that doesn't look good, paint where it shouldn't be. Over scuffed my diamond aluminum plate.
I told the sales man Joby that i had an 11ft body but because of the thru box it was only an 8ft bed, but when he quoted me I was still quoted for an 11ft bed plus extra gallons to spray the bumper. And when I brought this up at the payment time they ended up billing me for an 11ft bed no extra gallons. I assume this was the more expensive rate vs 8ft bed with a couple gallons.

HTT lacks any empathy for customers time, money, and even getting repeat business because I for one am never coming back nor anyone else from my company.

-judging by the other reviews I've read on this and other sites seems like the company/owner does not care at all in the moment but is ready to comment and try to save face in reviews after the customer is long gone. Do not be fooled.