Crowley Chrysler Dodge Jeep Ram

Needed recall work performed on my 2021 ram 1500. While I was there I mentioned to my service supervisor Nick that I was having issues with my 4WD system. It popped a check engine light so I asked him to take a look. By the end of that same day I received a call with a list of the issues and the plan for remedy. Nick has had prior experience with carmax which made him super knowledgeable when it came to pushing through for my warranty claim. He provided prompt updates, and was able to match my coverage as far as the labor price. The service I received from Nick, the service desk, and the techs was absolutely fantastic. Moving forward I’ll be asking for Nick and only Nick. Not to say that the other supervisors aren’t great, but he went above and beyond to ensure my issue was resolved. Fantastic job to everyone at CJDR.

Anthony and his team are top notch! I am a very analytical person when it comes to things like a Dealership Service Team. These guys went above and beyond to get me the things I needed in the most professional manner. A++++++

UPDATE
Crowley reached out and presented me with two viable solutions to resolve my issue below. They also apologized for the inconvenience. Thank you Crowley for resolving and to listening to your customers.
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I purchased a used Jeep Wrangler from Crowley Jeep back in November 2024, it was certified preowned. At the time of purchase the auto stop start was not functioning on the vehicle, but no error light was on. I brought this to the attention of Donny (the sales person), he stated that things like temperature, etc. could affect the auto stop start and not to worry about it. I brought it back to the dealership in early March of 2025 complaining that the auto stop start was still not working along. When I asked about the auto start stop not working, they said since there was no error light on, they could not diagnose the issue. They thought it was the battery but could not be certain and wanted $700 for the batteries. I said $700 for something that you cannot be certain is the issue? I don’t think so and declined to pay the $700. Fast forward 11 months, the error light finally turns on and I bring it back to Crowley. They check it out and say for certain it is the batteries and they still want $700 to fix. I told them that the car was certified preowned and how could they miss low batteries when they sold me the car. They said it was a year later and why am I bringing it in now? BECAUSE THE LIGHT JUST TURNED ON and you said there was nothing you could do until it turned on. Needless to say, they did nothing for me for an issue that was brought to their attention at the time I bought it, 3 months after I purchased, and a year later. I talked with Seth, Anthony, and Howard and all they did was pass me to the next person. I guess when Mr. Crowley says “If you’re not happy I want to hear about it”…. Really means “I will pass you to the next person until either you get fed up or get to someone who says there is nothing we can do for you…”. This is not my first jeep purchase, don’t waste your time here, there are plenty of reputable dealerships in the area.