Elite Dental Group

I love Elite dental! I’ve been going here for 6 years now and Dr. Sherman is the only dentist I trust! I always feel like a celebrity when I go because I get accommodated in the best way possible! All the staff are sweet and wonderful people who make sure you get what you need for a suitable price!

Amazing and attentive to individual needs. Dr Lana is fantastic! Took time to explain my issues and gave me options that no other practice had mentioned.
She is caring and a dentist I would highly recommend.
Front office , Jocelyn is great -follow up and customer service exceptional!
Everyone I have dealt with has provided quality service.
I am SO impressed with Elite Dental of Poughkeepsie and give them a 5 star rating!!

What a wonderful practice is all I can say ! I was greeted and made to feel so comfortable as I am a bit afraid of going to the dentist . Dr Lana Hashim was so kind and soft mannered . She immediately put me at ease . The rooms and office were warm and inviting and I felt so comfortable . She went over everything and explained everything perfectly .
It was truly an absolute great experience and I would highly recommend Elite Dental to everyone .
I can’t wait to go back ! Thank you Dr Hashim for your expertise and gentle loving way about you . A

Everything started out fine. I went in for a first-time appointment/evaluation. The doctor(s) were pleasant and informative. I was feeling positive about them being able to help. Then the problems began. As I was leaving they promised me they would call me with information that I needed to run the treatment scenario by my insurance. On my way out I also requested that they email me so I would know for sure the proper email to use. I received no such email but I did then proactively email them information that they had requested to their business email. A few weeks went by; no phone call; no email; no communication whatsoever from them.

Then, a few months later, I called. The person on the phone didn't acknowledge that I had sent the information I requested. They stated that no such information from me had been received. They also didn't acknowledge their promise to me to provide me the codes so that I could exercise my due diligence and run everything by my insurance. The pleasant (I am being ironic, she was rude) woman I spoke with told me that they were still waiting for information from me.

I then informed the pleasant woman that I had the information they needed and requested - again - for them/her to email me so that I could respond with the information they said they needed. (Remember, my prior email was ignored - or never received maybe?) The woman I was speaking to laughed at me derisively for requesting that she be bothered (not an exaggeration, it was a literal "guffaw") with proactively emailing a potential customer. I didn't respond to her disrespectful tone or haughty, derisive laugh and pleasantly requested again that she email me first.

She said, essentially, "sure, whatever." (Paraphrasing.) I did not react to the provocations of the receptionist/admin since I did really like the doctors. Of course you know the end of the story. The boss - pardon me, I mean the admin - did not email me. Maybe she's an undercover billionaire boss who runs the practice for fun and not profit; and she doesn't do things for lowly customers. Who knows, regardless, that's what happened. I wasted almost $200 out of pocket (my co-pay), drove quite a ways from my home, and had the pleasure of being disrespected multiple times.

I am glad, however, that the admin felt powerful and got joy by being an mischievous gatekeeper. Low quality people enjoy abusing their power. Bottom line, if you can get past reception without losing your cool and get to the doctors (who are actually very pleasant and professional) you might consider this place. But if you are not a masochist then maybe consider a place where the staff CAN be bothered to be nice, professional, and considerate.

Dr. Sherman is absolutely amazing! He takes his time to listen to you and address all concerns presented. The hygienists do a really great job and spend time educating and giving tips for best dental results. The staff in the front could not be kinder. I am so pleased to be a patient here