St. Charles Hospital

Took 9 month old to ER for croup. He had been taken from the pediatrician to Stony Brook ER by ambulance the day prior. The treatment at Stony Brook wasn't very good. They were completely packed, with patients lining the hallways in beds. The room we were in was dirty and outdated. They didn't really check up on us often. Then we were discharged after he was given a nebulizer three times, with no prescription or anything.

The following night, he was just as bad. We decided to go to St Charles because it had just snowed and it's much closer to us. The difference in care and attention was night and day. The triage nurse and registration were super nice. Once we got into our room, both the doctor and RN were amazing. The ER room was super clean and comfortable. The ER doctor at St Charles said we should have never been discharged from Stony Brook since he had to be given the nebulizer three times, and they should have prescribed medicine for home as well. The RN followed up regularly and was very sweet. We actually felt comfortable instead of stressed and anxious like we did at Stony Brook. We will be going to St Charles from now on.

It's never fun needing to take a trip to the emergency room, but I had to take my 6 year old here earlier in the week. The staff was so friendly, attentive, and thorough. Everyone was so kind to her, it really put her at ease. Thank you for the wonderful care.

I just had my second child at St. Charles and the experience was so amazing I wish I had my first child here. From the moment we check in for my c-section we were met with friendly staff who didn’t hesitate to make you feel calm and answer any questions. During my c-section they made sure to make me feel comfortable and walked me through every step of the process. Post op was met with even more kindness and help with anything we needed. As well as the care day to day. Nurse came as soon as you called your call bell. They also were there within minutes, I was never left waiting. In the mornings they have a breakfast spread for parents. A special dinner for two for a night of your choosing. Also, a photographer to take a picture of your newborn, which we didn’t have with our first. I would recommend this hospital to anyone.