| State: | New Jersey |
|---|---|
| Address: | 60 Asbury Rd #150, Hackettstown, NJ 07840, USA |
| Postal code: | 07840 |
| Phone: | (201) 443-2256 |
| Website: | http://www.selenaauto.com/ |
| Monday: | 9:00 AM – 5:00 PM |
|---|---|
| Tuesday: | 9:00 AM – 5:00 PM |
| Wednesday: | 9:00 AM – 5:00 PM |
| Thursday: | 9:00 AM – 5:00 PM |
| Friday: | 9:00 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
So we were extremely worried for transaction with copart, due to all the bad reviews on this broker ( we saw them after the initial deposit).
Yes, the communication is spotty, impossible to reach over a phone BUT they do answer to emails. The transaction went through smoothly, we received the title and deposit back via mail within 2.5 weeks after completed purchase.
We got temporary plates from different broker to be able to operate car faster, since they do Not provide it.
It is not 5 starts, but placing 5 to give other buyers peace of mind that they do in fact follow the rules that are set.
Signed up with them on a Friday, paid 600 deposit, won the auction through copart. Paid for car on monday and it arrived Tuesday. Can't speak yet for the deposit return or title but will update. So far so good, haven't tried to contact them.
I have bought two cars through this broker and my experience was great comparing to the other reviews.
Processing speed - It took them 10 weeks to deliver the title of the first car and 6 weeks to deliver the title of the second car. My estimate was 6-7 weeks. So, they were close.
Communication - At the beginning, I called them few times to ask for clarification about few things and I wish if they answered my calls. After waiting for a couple days with no answers, I decided to email them rather than making calls. When I did, they answered most of my emails promptly. So maybe they prefer emails or texts? Either way, I got my questions answered and that's what counts.
I received the deposit back with the paperwork. I thought I would have to request it and wait before they send. So receiving it fast than I estimated is great.
Overall, I am happy with my experience with them. I recommend them. If I am in the market for a car from Copart, I would definitely use their help again.