Centers Urgent Care of Gateway Brooklyn

Walked in early morning and the place was empty. I didn’t have to wait long after paperwork processing to be seen. I think I was in and out in 45 minutes. Definitely was one of the best urgent cares that I’ve been too. The front staff and PA was very cordial and efficient.

Had to wait about 15 minutes for someone to come to the receptionist area not sure why. There were four of us waiting. When the male receptionist came, he sent a patient in then proceeded to help the two others who were waiting by the counter. He was very professional and respectful when checking us in. About ten minutes later , a Medical Assistant came and took us in, did my vitals and necessary screening. He was so empathetic and kind. The female doctor who was pregnant came in about three minutes later and immediately proceeded to find out what was wrong. She was an active listener. She gave me feedback about my concerns and tests that were conducted. She was very caring. She gave me a shot that was not painful and advised me about the next steps if I did not feel better. The Receptionist concluded the visit by wishing me a speedy recovery after giving me a doctor’s note. I give Centers Urgent by Gateway Mall a five star rating because of the professionalism portrayed by all staff members. Excellent customer service and genuine concern.

The staff at the front desk was professional and helpful. The individual that took my vital on point. The doctor did not show any type of professional courtesy to me as a patient. That why I am giving 4 stars if it was just base on the doctor services 1 star